Float Medical Receptionist

Aylo Health • Canton, MI

11d

About The Position

Under the direction of the Office Manager, the Float Front Desk Receptionist provides excellent customer and patient service by phone and in person. The role welcomes and directs patients, maintains patient account and financial information, supports appointment flow, and performs administrative and general office duties. The receptionist also helps maintain clean, organized, and secure front-desk and patient areas, while following clinic confidentiality, privacy, safety, and security policies.

Requirements

• High school graduate or equivalent.
• At least 1 year of medical office receptionist experience.
• Regular and reliable attendance.
• Excellent communication skills and professional verbal and written communication.
• Computer literacy with entry-level working knowledge.
• Ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks.
• Ability to work independently or as part of a team.
• Professional appearance and a positive attitude.

Nice To Haves

• Medical Receptionist Certificate.

Responsibilities

• Provide excellent customer service to patients and follow clinic confidentiality and privacy protocols in accordance with HIPAA requirements.
• Welcome and greet patients, clients, and visitors; determine the purpose of their visit and direct them appropriately.
• Obtain, record, and update patients’ personal and financial information.
• Record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers about service delays.
• Perform day-to-day administrative and general office duties, including copying, filing, faxing, answering phones, and data entry.
• Transfer telephone calls as needed and work with call center representatives to ensure adequate patient support.
• Follow safety and security policies and safeguard restricted-area access and computer system passwords.
• Clean, sanitize, and maintain patient waiting areas, office files, and front-desk areas in an organized manner.
• Perform general cleaning duties to keep the office tidy for patients and staff.
• Assist with other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• Paid time off.
• Paid holidays.
• $300 employee referral reward.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED