Float HSS I (Medical Assistant) (Sac B Street)
About The Position
The Float Health Services Specialist I provides front-office, laboratory, and direct patient-care support at the Sacramento B Street Health Center and travels to other Planned Parenthood Mar Monte (PPMM) locations as required, including North Highlands, Capitol Plaza, Fruitridge, Roseville, Woodland, and Yuba City. The role provides services within the scope of the health center, including support related to sexual and reproductive health and abortion care. The specialist gives patients accurate information about services, contraception, options, and funding sources; screens and documents financial, medical, and social histories; follows patient-care standards; demonstrates PPMM customer-service standards and workplace values; contributes to productivity goals; and solicits patient donations according to PPMM guidelines. Front-office duties include communicating about services, payments, and appointments; collecting paperwork, payment, and insurance information; entering patient information into the Electronic Practice Management System (EPM); scheduling appointments and providing referrals; verifying insurance benefits and authorizations; entering and reviewing charges; running end-of-day reports as directed; checking patients out, collecting fees and contributions, and scheduling follow-up appointments. The specialist also coordinates with health-center and billing staff to resolve billing questions and errors, reports discrepancies or unusual occurrences to a supervisor, scans documents into patient charts on the date of service, completes billing tasks and corrections within 72 hours of receipt, follows PPMM financial procedures, and prepares charts and confirmation calls as needed. Back-office duties include moderately complex laboratory testing, such as pregnancy and STI/HIV testing using blood and urine collection, phlebotomy, and venipuncture. The specialist prepares patient samples for transfer to laboratories, maintains lab logs, runs daily reconciliation reports, completes controls, checks refrigerator temperatures, and cleans instruments, examination rooms, the lab area, and autoclaves as assigned. The role also prepares patients and examination rooms, assists in exam rooms when needed, provides pregnancy testing and related information and referrals, and schedules follow-up family-planning or other appropriate services.
Requirements
- High school diploma or General Education Diploma (GED).
- Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
- General knowledge of Windows-based computer applications and willingness to learn new computer skills.
- Ability to work in a busy environment, handle multiple tasks simultaneously, and maintain accuracy, attention to detail, and respect for patients and staff.
- Complete an initial health screening within 10 days of the first date of employment.
- Complete all HSS I training requirements within the first year of employment.
- Able to work nights and weekends as required.
- Able to work at a variety of PPMM locations.
Responsibilities
- Travel to PPMM locations as required.
- Provide direct services within the health center’s scope, including sexual and reproductive health and abortion services as appropriate.
- Provide patients with accurate information about PPMM services, contraception, options, and funding sources.
- Screen and document patients’ financial, medical, and social histories.
- Contribute to health-center productivity goals and follow PPMM customer-service, workplace-value, and patient-care standards.
- Solicit patient donations according to PPMM guidelines.
- Communicate professionally and accurately with patients about services, payment, and appointment scheduling.
- Provide patient paperwork and collect payment and insurance information as needed for billing.
- Enter accurate patient information into the Electronic Practice Management System (EPM).
- Schedule appointments, provide information and appropriate referrals, and contact insurers to obtain benefit information and service authorizations.
- Ensure charges are accurate and entered into EPM according to established procedures; complete charge entry by close of business on the date of service.
- Run end-of-day reports as directed by the Center Manager.
- Check patients out, calculate and collect fees, solicit contributions, and schedule future appointments.
- Coordinate with health-center and billing personnel to obtain billing information and resolve errors.
- Notify a supervisor of discrepancies or unusual occurrences involving billing or computer software or hardware.
- Scan patient-chart documents on the date of service and complete billing tasks and corrections within 72 hours of receipt.
- Follow PPMM financial policies and procedures; prepare charts, make confirmation calls, and complete chart preparation as needed.
- Perform moderately complex laboratory testing, including pregnancy and STI/HIV testing using blood and urine collection, phlebotomy, and venipuncture.
- Prepare daily patient samples for transfer to appropriate laboratories, maintain lab logs, and run daily reconciliation reports.
- Complete laboratory controls as needed and check refrigerator temperatures.
- Clean instruments, examination rooms, the laboratory area, and autoclaves as assigned.
- Prepare patients for examinations and assist in examination rooms when needed.
- Provide pregnancy testing, information, and referrals, and schedule clients for follow-up family-planning or other appropriate services.
- Prepare examination rooms with appropriate supplies and clean rooms after use.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
