Flex Site Supervisor

Securitas•Fremont, CA

About The Position

The Flex Site Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client sites. The role ensures that post orders are followed, rounds are completed, and required reports are filed, and notifies appropriate authorities and clients during emergencies. The supervisor trains and guides personnel, helps maintain staffing coverage, supports payroll and personnel submissions, inspects posts, and communicates with client representatives to ensure security requirements and customer-service expectations are met. The position may also perform Security Officer duties in accordance with post orders and company policy. Supervisory duties, as assigned and in accordance with company policies and applicable laws, may include interviewing, orienting, and training employees; planning and directing work; coaching and evaluating performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations. The role requires maintaining composure in demanding situations, adapting to different sites and procedures, and handling multiple tasks. Work may involve overtime without advance notice, regular use of a vehicle, physical activity, and exposure to inclement weather or conditions requiring protective equipment, depending on the assignment.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Ability to meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as mandatory licensing requirements.
Ability to perform the physical and mental demands of the job, with or without reasonable accommodation.

Nice To Haves

At least 2 years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel at assigned client sites.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergency situations.
Coach and discipline personnel as appropriate, documenting coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Work with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints, and making hiring or termination recommendations.
Perform Security Officer duties as assigned, in accordance with post orders and company policy.