Site Supervisor

K2 Services • White Plains, NY

12d • $23 - $26 • Onsite

About The Position

The Site Supervisor at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Supervisor is responsible for supervising on-site employees, including assigning work, recruiting, training, and supporting the ongoing development of staff. This role plays a key part in maintaining service excellence, operational efficiency, and a strong client-facing service culture. This is an onsite position is located in White Plains, NY.

Requirements

• High School Diploma required
• Strong leadership and team management skills
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to lift or move up to 40 lbs
• Ability to handle packages using carts with up to 75 lbs capacity
• Ability to stand, walk, bend, kneel, or sit for extended periods of time

Nice To Haves

• Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred

Responsibilities

• Serve as the primary liaison between on-site employees and the client
• Maintain strong working relationships with client contacts to ensure service expectations are met
• Communicate service standards, capabilities, and delivery expectations to the client as needed
• Identify opportunities to improve service delivery and operational efficiency
• Supervise, assign, and delegate daily tasks to ensure productivity goals are met
• Recruit and participate in interviewing candidates for site-level positions
• Train, coach, and support employees to ensure consistent service performance
• Schedule staff to ensure coverage of operating hours while minimizing overtime
• Support employee development and foster a professional service environment
• Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support
• Ensure timely and accurate completion of service requests per client expectations
• Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas
• Support handling and distribution of mail, packages, and courier items
• Assist with basic facilities coordination such as office moves, equipment support, and workspace organization
• Assist management with tracking productivity and operational performance
• Collect and organize data for monthly reporting to leadership and clients
• Support monitoring of workflow efficiency and service quality standards
• Identify and escalate operational issues as needed
• Continuously look for opportunities to improve operational efficiency
• Recommend service enhancements to management and client contacts
• Support implementation of process improvements and best practices

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED