Flex Site Supervisor

Securitas Security Services•Fremont, CA

About The Position

The Flex Site Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client posts. The role ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor coaches, trains, and disciplines personnel; reviews assignment details and post orders; helps ensure adequate post coverage; and assists with payroll and personnel submissions. The position includes inspecting posts, preparing and submitting reports, and meeting with client representatives to confirm security requirements are being met and to provide quality customer service. Supervisory duties may include interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job's essential functions.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to understand a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments.
Ability to work effectively as a team member and maintain professional composure in unusual circumstances.
Courteous telephone manner and ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to applicable licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing, and to observe and report incidents.
Ability to perform frequent sitting, standing, and walking for extended periods, including climbing stairs and walking on inclines or uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Ability to use a vehicle regularly for work duties.
Ability to perform occasional stressful and physical activity and, depending on assignment, work in inclement weather or conditions requiring protective gear and safety awareness.

Nice To Haves

A minimum of two years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, consult company management when appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Work with company management to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are met and provide customer service.
As assigned, perform supervisory duties such as interviewing, orienting, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when required, in accordance with post orders and company policy.