FLEX Director, Revenue Management Amadeus CRS Workshop Facilitation Leader

Marriott • Bethesda, MD

12d • $57 - $89

About The Position

This temporary role serves as the lead facilitator for Revenue Management workshops supporting deployment of the Amadeus Central Reservation System (ACRS) across Marriott properties. The FLEX Director guides Revenue Managers through system readiness by leading interactive workshops, providing subject matter expertise, and supporting a smooth transition to ACRS. Key focus areas include rate plans, price plans, inventory types, non-room products, data validation, and pre-go-live configuration activities.

Working closely with property leaders, Revenue Managers, and deployment teams, the role explains complex system concepts, troubleshoots challenges, and encourages adoption of new tools and processes. It also supports continuous improvement by refining workshop content, incorporating participant feedback, and keeping current with ACRS enhancements, revenue management practices, and training methodologies. The assignment runs through 12/31/2027.

Requirements

• Four-year degree from an accredited university.
• At least 8 years of experience in Revenue Management, Reservations, the lodging/hospitality industry across multiple brands, strategic planning, project deployment, or a related discipline.
• Demonstrated experience designing and delivering training or workshops to adult learners.

Nice To Haves

• Deep knowledge of central reservation systems.
• Experience with large-scale system deployments or property conversions.
• Certification in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Strong analytical, organizational, and communication skills.
• Ability to travel as needed for workshop delivery.
• Influencing skills and strong verbal and written communication abilities.
• Ability to understand business needs and identify areas of opportunity.
• Ability to present to internal and external audiences, listen openly to feedback, and achieve strong work outcomes.
• Excellent listening skills and willingness to encourage ideas and resolve conflict positively.
• Demonstrated collaboration with varied stakeholder groups.
• Ability to present ideas, expectations, and information concisely and in an organized manner to diverse audiences.

Responsibilities

• Lead multi-day, remote interactive Revenue Management workshops using standardized facilitation materials and best practices.
• Deliver hands-on training on ACRS configuration, data migration, rate plan setup, inventory management, and policy validation.
• Guide participants through practical exercises, knowledge checks, and system demonstrations to support comprehension and readiness.
• Adapt facilitation to diverse learning needs and property types.
• Serve as the subject matter expert on Amadeus CRS functionality, including rate plans, price plans, inventory types, and non-room product configuration.
• Help Revenue Managers validate migrated data, identify gaps, and complete manual configurations as needed.
• Provide guidance on rate plan mapping, policy assignment, and inventory categorization best practices.
• Troubleshoot issues and escalate system or process barriers as needed.
• Advise property leaders, Revenue Managers, and deployment teams, communicating complex concepts in clear, actionable terms.
• Gather feedback from early adopters and share insights to improve workshops and deployment processes.
• Foster a collaborative, supportive learning environment.
• Use and continuously refine workshop facilitation materials, participant guides, and job aids.
• Maintain knowledge of the Revenue Manager Task List and stay current on ACRS enhancements, revenue management trends, and training methodologies.
• Contribute to new learning content and process documentation.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; and paid parental leave
• For Washington applicants: accrued paid sick leave, PTO accrual of 0.0384 per hour worked, and eligibility for a minimum of 9 holidays annually

What This Job Offers

• Career Level: Director