Director Revenue Cycle Management

Vital Care Infusion Services • Dallas, TX

16h • $113,276 - $151,365

About The Position

The Director Revenue Cycle Management manages reimbursement activities across multiple infusion and specialty pharmacy business units, including account management, authorizations, intake, billing, collections, payment posting, and medical records. The role builds and develops an effective team able to meet the challenges of timely payer revenue collection, while maintaining strong customer relationships that support patient loyalty and franchise satisfaction. Regulatory compliance is central to revenue cycle policies and procedures.

Requirements

• At least 10 years of Revenue Cycle Management experience.
• At least 5 years of proven leadership experience in a home infusion setting.
• Strong Revenue Cycle Management experience emphasizing intake, claims processing, collections, and payment posting.
• Knowledge of accounting procedures and healthcare terminology.
• Experience with government and insurance carrier billing and collections procedures.
• Effective leadership skills demonstrated in a high-growth, dynamic environment.
• Team-building skills and ability to influence, lead, teach, train, counsel, and coach to accomplish organizational goals.
• Expertise in root cause analysis and ability to solve complex situations while guiding and coaching individuals toward organizational solutions.
• Ability to build a strong customer service model that delivers high customer satisfaction and loyalty.
• Excellent verbal, written, and interpersonal communication skills, and ability to follow oral and written instructions.

Nice To Haves

• Bachelor’s degree in business, accounting, or a similar discipline is strongly preferred.
• Medical billing and accounts receivable experience.

Responsibilities

• Establish and monitor operational and individual metrics, ensuring the team is appropriately staffed, trained, and focused on revenue cycle priorities and franchise loyalty and satisfaction.
• Monitor operational quality through transaction reviews, audits, and business analytics; ensure accurate deposits and reconciliations; review and approve adjustments and refunds; and maintain database integrity.
• Define, capture, and use key analytics through a standardized audit process to identify opportunities to improve productivity, efficiency, and customer satisfaction.
• Track financial, quality, and productivity metrics; identify, analyze, and recommend performance improvements; and provide regular and ad hoc management reports.
• Communicate team metrics, objectives, and performance; foster a high-performance team environment; and facilitate root cause analysis, lasting problem resolution, and continuous improvement.
• Partner with payers to understand and implement their preferences, and support and supervise payer- or finance-requested audits.
• Maintain awareness of industry developments and guide team members by providing insights, vision, and resources to support their growth and decision-making.
• Implement software solutions to improve system efficiency, quality, and compliance.
• Lead interviewing, selection, training, and assignment of department members.
• Mentor and develop the next-level leadership team through communication, feedback, and performance expectations.
• Evaluate performance and provide counseling, cross-training, and coaching; maintain harmonious team member and employer relations.
• Develop and implement staffing plans within related budgets to achieve financial metrics.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans.
• Flexible spending accounts and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid paternal leave.
• Volunteerism days off.
• Company-sponsored basic life insurance and long-term disability insurance.
• Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching.
• Tuition reimbursement.
• Employee assistance programs for mental health, financial, and legal support.
• Rewards programs offered by the medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director