Director of Revenue Cycle Management

UCFS Healthcare•Norwich, CT

2d•$100,000 - $125,000

About The Position

The Director of Revenue Cycle Management provides operational leadership for the sustainability and continuous improvement of UCFS Healthcare’s revenue cycle functions. The role oversees Patient Access, Outpatient Billing and Coding, and Payer Enrollment through direct supervision of the Patient Access Manager, Outpatient Billing Manager, and Payer Enrollment Specialist. The Director ensures consistent execution of established processes, achievement of key performance indicators, regulatory compliance, stakeholder alignment, and team accountability. The role partners with Finance, Operations, clinical leadership, providers, Information Technology, Compliance, People Services, and payer representatives to resolve issues, improve the patient financial experience, and achieve financial and operational targets. Revenue cycle priorities are executed in alignment with UCFS Healthcare’s strategic plan and CFO direction. The position maintains standardized workflows and controls, owns the revenue cycle performance-management framework, oversees dashboards and performance reviews, and ensures that corrective actions address performance gaps. It leads and develops revenue cycle leaders and coordinates across internal teams and payer organizations. UCFS’s stated hours of operation are 8:00 a.m.–7:00 p.m., varying by day and location; the expected schedule for this role is full-time, 40 hours per week, Monday through Friday.

Requirements

Bachelor’s degree in healthcare administration, business, finance, or a related field; equivalent relevant experience may be considered.
Seven years of progressive healthcare revenue cycle experience.
Five years of people-management experience, including supervision of managers or functional leaders.
Demonstrated responsibility for Patient Access, Billing and Coding, Accounts Receivable, Denials, or Payer Enrollment.
Working knowledge of FQHC-specific billing and reimbursement requirements, including Medicare, Medicaid, PPS, sliding fee discount requirements, payer enrollment, and healthcare billing compliance.
Experience managing KPIs, dashboards, root-cause analysis, corrective-action plans, standard work, operational controls, and sustained process improvement.
Strong analytical ability to interpret complex data, identify trends, validate results, and translate findings into practical actions.
Proficiency with Microsoft 365, particularly Excel.
Ability to lead and develop high-performing teams and manage accountability through subordinate leaders.
Excellent written, verbal, presentation, interpersonal, and relationship-building skills with stakeholders at all organizational levels.
Ability to manage multiple priorities, maintain confidentiality, exercise sound judgment, and work effectively across functions.
Commitment to inclusive, patient-centered service and UCFS Healthcare’s mission.

Nice To Haves

FQHC experience is strongly preferred.
CPC or CPB certification highly preferred.
Certified Revenue Cycle Executive certification highly preferred.
Certified Healthcare Financial Professional certification highly preferred.
Lean Six Sigma highly preferred.
Fluency with an EHR; Epic is highly preferred.

Responsibilities

Maintain and reinforce standardized revenue cycle workflows, procedures, controls, and role accountability across locations and services.
Identify process variation, control failures, and performance gaps; assign corrective actions, owners, and due dates; monitor completion and verify sustained improvement.
Own the revenue cycle performance-management framework, including KPI definitions, data validation, targets, reporting, review cadence, and accountability.
Maintain departmental dashboards and conduct structured weekly and monthly performance reviews with revenue cycle leaders.
Monitor results against targets, budgets, historical trends, and appropriate FQHC benchmarks; explain variances and identify emerging risks.
Require root-cause analysis and documented corrective-action plans when performance falls below target; track actions, remove barriers, escalate unresolved issues, and confirm sustained results.
Monitor operational costs and recommend actions that improve efficiency while preserving compliance, service quality, and access.
Directly supervise, coach, develop, and evaluate the Patient Access Manager, Outpatient Billing Manager, and Payer Enrollment Specialist.
Hold direct reports accountable for service, productivity, quality, compliance, employee engagement, and financial performance expectations.
Ensure appropriate staffing, workload distribution, cross-training, succession planning, and coverage for critical revenue cycle functions.
Build leadership capability and foster accountability, collaboration, continuous improvement, inclusion, and patient-centered service.
Serve as the primary operational revenue cycle partner to Finance, Operations, clinical leadership, providers, Information Technology, Compliance, People Services, and other internal stakeholders.
Establish recurring stakeholder meetings and communication routines to review performance, upcoming changes, service issues, and cross-functional dependencies.
Maintain productive payer relationships and coordinate resolution of recurring claim, enrollment, reimbursement, policy, and value-based payment issues.
Execute revenue cycle priorities in alignment with UCFS Healthcare’s strategic plan and CFO direction.

Benefits

Yearly performance merit increases
Gain Share Program
Local and online discounts
401(k) plan with 6% employer contributions
Employer-paid life and disability insurance
Medical, dental, and vision insurance
Employee Assistance Program
Wellness programs
Decompression spaces
Generous paid time off starting at 3 weeks vacation, 4 floating holidays, 10 sick days, and 8 federal holidays
Employee-led committees
NHSC Loan Repayment Opportunities
PSLF eligibility
Career path ladders
Employer-paid learning and development programs
Appreciation, education, and team-building events