Flex Associate

Saks•Woodbury, MN

1d•Onsite

About The Position

Flex Associates support store workforce planning when regularly scheduled full-time and part-time associates are unavailable due to planned or unplanned absences, or when business fluctuations require supplemental workers. They may perform selling and support functions, including sales and customer support. The role involves assisting customers with merchandise, processing transactions, maintaining the selling floor and fitting rooms, supporting store programs, and completing tasks assigned by store leadership.

Requirements

High school diploma or equivalent.
Experience in a retail, customer service, or sales environment.
Proven sales track record and results-driven mindset.
Competitive drive and entrepreneurial confidence.
Ability to deliver a high standard of customer service and build exceptional customer relationships.
Thorough knowledge of the fashion industry and passion for sharing expertise.
Ability to act promptly in routine situations and identify a clear plan of action that leads to a positive customer outcome.
Ability to operate radios, POS registers, ticket scanners, and sensor removers.
Flexibility to work evenings, weekends, and public holidays.

Responsibilities

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Maintain familiarity with store inventory and provide customers with product knowledge.
Greet customers and educate them about current promotions.
Build customer relationships to encourage repeat business and promote the Saks credit card.
Process sales transactions efficiently and accurately using the POS register system and follow checkout standards.
Resolve customer issues in accordance with the company’s values of trust, integrity, and respect.
Work toward individual and store goals for sales, customer acquisition, and loyalty program participation.
Maintain the selling floor and fitting rooms, including resizing fixtures, putting away go-backs, executing markdowns, and signing fixtures and windows as needed.
Complete markdowns promptly and accurately according to company standards.
Participate in store programs and selling events.
Maintain merchandise displays in accordance with brand standards.
Follow Asset Protection control and compliance procedures.
Support the store’s shortage and theft awareness program using company-provided reporting methods.
Complete tasks and special projects assigned by store leadership.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, such as critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities