Fleet Support Administrator (Charlotte Douglas International Airport)

SIXT • Charlotte, NC

3d • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers and support them throughout their rental journey while ensuring vehicles are ready for rental. You help deliver a seamless, professional customer experience and maintain efficient branch operations. The role includes customer service and rental transactions, fleet inventory management, vehicle preparation, and coordination of repairs and maintenance. The position offers flexible hours and a starting salary of $22.75 per hour.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and a clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Excellent communication skills and ability to work effectively as a team player in a fast-paced environment.
• Strong organizational and analytical abilities to manage fleet inventory, repair schedules, work orders, and documentation.
• Ability to work up to 40 hours per week, including day or evening shifts and weekends.

Nice To Haves

• Background in sales, service, or hospitality.

Responsibilities

• Welcome customers, direct them to appropriate stations, maintain efficient customer flow, and keep the front-of-house area clean and organized.
• Verify customer documents and driver's license validity, help customers select vehicles, and handle vehicle exchanges according to business needs.
• Offer additional products and services, answer customer questions and concerns, and finalize rental agreements by confirming documents, explaining charges, and providing accurate receipts.
• Complete return transactions by inspecting vehicles for damage, fuel levels, and mileage, advising customers about final charges, and directing issues to appropriate channels.
• Perform daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags and entering them into the inventory system.
• Oversee vehicle disposal preparation and ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401k plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and exclusive employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED