Fleet Support Administrator (Jacksonville International Airport)

SIXT USA • Jacksonville, FL

1d • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers and guide them through their rental journey while helping ensure vehicles are ready for rental. You support a seamless and professional customer experience, from the initial greeting through vehicle pickup and return, and help maintain the front-of-house area to SIXT's brand standards.

The role combines customer service and rental transactions with fleet administration. You verify customer documents, assist with vehicle selection and exchanges, offer additional products and services, complete rental and return transactions, and address customer questions. You also manage inventory and vehicle availability, coordinate repairs and maintenance, prepare new vehicles for rental, and support vehicle disposal preparation. The position offers a starting salary of $18.50 per hour and a schedule of up to 40 hours per week, including day or evening shifts and weekends.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Strong communication skills and ability to work as a team player in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

• Background in sales, service, or hospitality.
• Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation and deliver data-driven insights.

Responsibilities

• Welcome customers professionally and direct them to appropriate stations while maintaining an efficient flow and a clean, organized front-of-house area.
• Verify customer documents and driver's license validity, assist customers in selecting vehicles, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, such as prepaid fuel and toll passes, respond to customer questions and concerns, and finalize rental agreements by confirming documents, explaining charges, and providing accurate receipts.
• Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers on final charges and direct issues to appropriate channels.
• Perform daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, entering vehicles into the inventory system, overseeing vehicle disposal preparation, and ensuring personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED