Fleet Support Administrator (Jacksonville International Airport)
About The Position
As a Fleet Support Administrator at SIXT, you welcome customers and guide them through their rental journey while helping keep fleet operations running smoothly. You support a premium customer experience by managing the front-of-house flow, assisting with rental transactions, and ensuring vehicles are ready for the road. The role includes customer-facing work as well as fleet administration: checking vehicle inventory and availability, coordinating repairs and maintenance, preparing vehicles for rental and disposal, and maintaining accurate records and documentation. The position offers flexible scheduling, growth opportunities, and a starting salary of $18.50 per hour.
Requirements
- At least 1 year of customer service experience.
- High school diploma or GED.
- At least 18 years old.
- Valid driver's license and clean driving record.
- Authorized to work in the United States.
- Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
- Excellent communication skills and ability to work as part of a team in a fast-paced environment.
- Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.
Nice To Haves
- Background in sales, service, or hospitality.
- Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation and deliver data-driven insights.
Responsibilities
- Welcome customers professionally, direct them to appropriate stations, maintain an efficient customer flow, and keep the front-of-house area clean and organized.
- Verify customer documents and driver's license validity, help customers select vehicles, and handle vehicle exchanges to meet business needs.
- Offer additional products and services, answer customer questions and concerns, finalize rental agreements, explain charges, and provide accurate receipts.
- Inspect returned rental vehicles for damage, fuel levels, and mileage; advise customers of final charges and direct issues to appropriate channels.
- Perform daily inventory checks and manage vehicle availability.
- Coordinate vehicle repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
- Prepare new vehicles for rental by adding documentation, decals, and tags, and enter vehicles into the inventory system.
- Oversee vehicle disposal preparation and ensure personal belongings are removed from returned vehicles.
Benefits
- Healthcare coverage, including medical, dental, and vision insurance.
- Life insurance, critical illness coverage, and hospital indemnity coverage.
- Pet insurance.
- 401(k) plan.
- Paid time off and sick leave.
- Time and a half for working on public holidays.
- Performance-based bonus plan.
- Employee Assistance Program.
- Employee rental rates, family rental options, and exclusive employee discounts.
- Uniform with weekly dry cleaning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
