Fleet Service Manager

GPC•LaCrosse, WI

About The Position

The Fleet Service Manager serves as the regional leader and primary technical expert for GPC’s fleet and warehouse equipment operations across La Crosse, Rochester, and Mankato. The position directs, mentors, schedules, and develops Fleet & Equipment Technicians while personally performing complex mechanical, electrical, electronic, and hydraulic repairs beyond the capabilities of branch technicians. The manager oversees the centralized computerized maintenance management system (CMMS), coordinates daily and weekly work across the locations, supports equipment uptime and regulatory compliance, and partners with operations leadership to promote safe, reliable, and cost-effective operations. The role covers gas and diesel trucks, trailers, electric forklifts, electric pallet jacks, walkie riders, warehouse machinery, and supporting facility equipment. It includes advanced diagnostics and repair, preventive maintenance oversight, standardized procedures and quality audits, technician training, regulatory and shop-safety compliance, maintenance-cost management, parts and vendor coordination, and warranty recovery. Regular travel between the three facilities is required.

Requirements

High school diploma or equivalent required.
Minimum of 5 to 7 years of progressive hands-on experience in commercial gas and diesel fleet maintenance, trailer repair, and industrial or material-handling equipment maintenance.
Extensive experience independently diagnosing and repairing medium- and heavy-duty gas and diesel trucks, commercial trailers, electric forklifts, electric pallet jacks, walkie riders, and hydraulic and electrical control systems.
Demonstrated proficiency with computerized fleet maintenance or work-order software (CMMS) for preventive maintenance scheduling, technician workload assignment, and repair-history, parts, and labor tracking.
Advanced ability to read electrical wiring diagrams, hydraulic schematics, and OEM service manuals, and to use computerized diagnostic scan tools and electrical testing equipment.
DOT Inspector and Brake Qualification under 49 CFR 396.19 and 396.25 required.
Strong interpersonal, coaching, and organizational skills, including the ability to train entry-level technicians, supervise a multi-site team, and collaborate with operations leadership.
Valid driver’s license with an acceptable driving record.
Class A CDL required, or ability to obtain one within an established timeframe.
Ability to travel regularly among La Crosse, Wisconsin; Rochester, Minnesota; and Mankato, Minnesota.
Regularly stand, walk, stoop, kneel, crouch, climb, and reach while working in shops and conducting hands-on training.
Frequently lift, carry, push, or pull tools, tires, batteries, and equipment components weighing up to 50–75 pounds; use shop hoists, jacks, and lifting devices for heavier assemblies.
Work in maintenance-shop environments with moving mechanical parts, diagnostic equipment, fumes, oils and lubricants, industrial battery systems, moderate-to-loud noise, and outdoor weather during yard checks or road calls.

Nice To Haves

Associate degree or formal vocational/technical training in Diesel Technology, Heavy Equipment Maintenance, or Industrial Mechanics.
Two years in a lead technician, shop foreman, mentor, or supervisory role.
ASE Master Medium/Heavy Truck Certification (T1–T8).
Manufacturer-specific material-handling equipment training.

Responsibilities

Provide daily direction, workflow coordination, and performance feedback to Fleet & Equipment Technicians at the La Crosse, Rochester, and Mankato facilities.
Use the centralized CMMS to prioritize and assign daily work, schedule preventive maintenance, and balance planned work with urgent repairs across all three locations.
Direct and audit standardized preventive maintenance, routine inspections, and repairs, including fluid and filter changes, lubrication, tires, hoses, lighting, brakes, and safety checks.
Ensure preventive maintenance, inspections, diagnostics, parts use, labor hours, and outside vendor expenses are accurately documented in the work-order system.
Coordinate equipment downtime with branch leadership to minimize disruption to beverage delivery and warehouse operations.
Mentor and train entry-level and developing technicians through hands-on instruction and structured skill progression.
Establish and enforce consistent maintenance checklists, diagnostic workflows, tool-care practices, and quality-control standards across branches.
Review completed work orders and perform quality audits to verify workmanship, safety compliance, and prevention of repeat failures.
Diagnose and repair complex mechanical, electrical, electronic, and hydraulic issues that exceed branch technicians’ current qualifications.
Perform advanced repairs on gas and diesel vehicles and commercial trailers, including engines, transmissions, drivetrains, brakes, suspension, steering, emissions systems, and electronic control modules.
Diagnose, service, and repair electric forklifts, pallet jacks, walkie riders, and warehouse equipment, including drive motors, controllers, sensors, batteries, charging systems, and hydraulic components.
Inspect, troubleshoot, and repair warehouse machinery such as pallet wrappers, conveyors, air compressors, dock doors and levelers, and automated warehouse equipment.
Use diagnostic software, electrical testing equipment, wiring schematics, and hydraulic diagrams to identify root causes; perform specialized welding, fabrication, and component replacement within applicable standards.
Oversee and perform DOT annual vehicle inspections and DVIR repair verifications, and maintain OSHA Powered Industrial Truck compliance across the three locations.
Enforce DOT and OSHA lockout/tagout procedures, high-voltage battery and charging safety, hazardous-material handling, PPE use, and clean, organized shops.
Monitor regional maintenance expenses and recommend repair-versus-replacement decisions based on safety, cost, equipment age, and operational impact.
Coordinate parts procurement and critical spare inventories, manage external vendor repairs when required, and track recalls, service bulletins, and warranty claims.
Travel regularly between La Crosse, WI; Rochester, MN; and Mankato, MN.