Fleet Operations Manager

Walden Robotics•Cambridge, MA

19d•$15,000 - $200,000

About The Position

The Robot Operations team is looking for a Fleet Operations Manager to own the planning, utilization, and performance of our robotic systems and operator workforce. This is a mid-level, execution-focused role with meaningful scope from day one — you will lead a team of Robot Operators directly while also serving as the connective tissue between engineering, product, and operations. This role is built for someone who thrives in ambiguous, fast-moving environments where processes are still being invented. You won't be handed a playbook — you'll be expected to build one. As the company scales, this position is designed to grow with it: the right person will have a natural path toward managing a broader team of operations specialists and ICs across multiple sites.

Requirements

3 + years of experience in operations coordination, technical operations, field operations, or a related function
Demonstrated experience leading or supervising a team — even informally — in a hands-on operational environment
Strong organizational and coordination skills with the ability to manage competing priorities across multiple workstreams
Experience working cross-functionally with both technical and non-technical teams
Ability to analyze operational data, identify trends, and communicate insights clearly to stakeholders
Strong written and verbal communication skills; comfortable with ambiguity and evolving processes
Comfort operating in early-stage environments where you are expected to build, not just follow

Nice To Haves

Experience in robotics, autonomous systems, hardware field operations, or data collection environments
Demonstrated ability to build operational metrics and reporting infrastructure from scratch — not just maintain existing tools
Demonstrable, applied use of AI tools to improve workflows, analysis, or operational efficiency
Experience managing or coordinating across multiple geographic sites or customer-facing deployments
Familiarity with Linux environments or light technical tooling used in field data collection workflows
Background in operations roles at early-stage or growth-stage companies — especially those that required building processes where none existed

Responsibilities

Directly manage a team of Robot Operators, overseeing daily deployment, performance, and development
Own the scheduling and utilization of a prototype robot fleet and operator workforce across onsite and offsite locations
Serve as the primary point of contact for day-to-day operational execution and issue escalation
Set clear expectations for operator performance, provide structured feedback, and maintain team accountability
Partner with software, hardware, and product teams to capture requirements and translate them into clear, actionable data collection instructions for operators
Own the full lifecycle of data collection operations: requirements intake, scheduling, execution, quality review, and close-out
Proactively identify dependencies and risks across teams; escalate blockers early and drive them to resolution
Represent operations in cross-functional planning and prioritization discussions — not just as a note-taker, but as a decision-maker with a point of view
Design and build metrics systems from scratch to track robot utilization, operator throughput, data quality, and operational efficiency
Own the ongoing maintenance and improvement of dashboards, trackers, and reporting tools
Analyze operational trends and present actionable insights to engineering and product leadership
Define what "good" looks like across key operational dimensions, and drive continuous improvement toward those standards
Develop and maintain operational SOPs, runbooks, and scheduling infrastructure to support consistent execution
Identify inefficiencies in current workflows, propose solutions, and validate improvements using data
Build lightweight processes that are robust enough to be repeatable but flexible enough to evolve as the product does