Fleet Operations Coordinator

Walden Robotics•Cambridge, MA

19d•$109,699 - $146,265

About The Position

The Fleet Operations Coordinator supports the day-to-day planning, utilization, and coordination of Walden Robotics’ robotic systems and operator team. The role helps ensure that the local robot fleet and operators are used effectively across internal testing and external deployment environments, while supporting engineering and product teams’ data collection needs. Working closely with software, hardware, product, and operations teams, the coordinator translates requirements into operational plans and operator instructions. This is a hands-on, execution-focused position with ownership and visibility. As the company grows, the role may take on increased responsibility and help shape how robotics operations scale.

Requirements

Strong organizational and coordination skills, including the ability to manage multiple priorities in a dynamic environment.
Experience working cross-functionally with technical and non-technical teams.
Ability to analyze operational data, identify trends, and communicate insights clearly.
Strong written and verbal communication skills.
Comfort working in environments with evolving processes and ambiguity.

Nice To Haves

Demonstrable, applied use of AI tools to improve workflows, analysis, or operational efficiency.
Experience in operations coordination, logistics, program support, or technical operations.
Familiarity with robotics, hardware systems, field operations, or data collection environments.
Experience building or maintaining operational metrics, dashboards, or reporting tools.

Responsibilities

Coordinate daily utilization and scheduling of a prototype robot fleet and operator workforce across onsite and offsite locations.
Partner with software, hardware, and product teams to capture requirements and turn them into actionable data collection instructions for operators.
Track and report trends in robot utilization, operational performance, issues, and work status.
Design, maintain, and improve metrics related to robot fleet usage, operator throughput, and operational efficiency.
Identify inefficiencies in robot fleet and operator utilization, propose solutions, and use data to validate improvements.
Develop and maintain an understanding of robot operation and operator workflows to support planning and prioritization.
Maintain operational schedules, trackers, dashboards, and documentation for day-to-day execution.
Escalate risks, blockers, and operational issues to appropriate stakeholders in a timely manner.
Translate approved collection briefs and operational priorities into operator assignments, schedules, and execution plans.
Track progress and follow through on assigned work, ensuring tasks are completed, logged, and handed off clearly.
Maintain clear, current, usable SOPs, runbooks, and work instructions for scheduled work.
Identify stale, unclear, contradictory, or missing documentation and coordinate necessary updates.
Partner with the Data Collection Operations Lead when changing technical requirements, quality issues, or repeated misses require substantive workflow or SOP changes.
Surface schedule conflicts, staffing constraints, fleet availability issues, and execution risks early, with recommendations for resolution.