Flat Rate Technician
About The Position
Audi South Coast, a Penske Automotive Group dealership, is hiring an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role is focused on delivering an excellent customer experience and maintaining vehicles to high quality standards. Compensation is based on productivity and qualifications, with a flat rate of $33.80–$55 per hour and expected annual income of $80,000–$240,000. The technician works primarily in an automotive shop and communicates technical information about customer vehicles to Service Advisors. The position has no supervisory responsibilities. Evening, weekend, and holiday work may be required. Candidates should have a high school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience; the posting also seeks candidates with three or more years of dealership experience.
Requirements
- High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
- Three or more years of dealership experience.
- Safe working knowledge of shop tools and equipment.
- Knowledge of automotive systems, tools, and repair processes.
- Exceptional customer service skills.
- Strong communication and listening skills, including the ability to explain technical terms to non-technical audiences.
- Ability to work well in a team and in a fast-paced, results-driven environment.
- Attention to detail and commitment to quality and safety.
- Effective time-management skills and ability to prioritize.
- Ability to follow processes and comply with applicable shop safety requirements.
- Ability to meet the physical demands of the role, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; lifting or carrying objects weighing up to or over 35 pounds, with assistance available as needed, and lifting over 50 pounds with an assistance device.
- Ability to talk and hear.
Nice To Haves
- Brand knowledge is preferred but not required.
- Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
- ASE Certification is preferred.
Responsibilities
- Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
- Provide customers with a high-quality service experience throughout vehicle repairs.
- Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
- Communicate technical information about customer vehicles clearly to Service Advisors.
- Meet manufacturer standards for the quality and timeliness of repairs and maintenance.
- Ensure estimates and work orders are accurate.
- Comply with applicable federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
- Follow processes that support quality and safety.
- Use technical reference materials and manuals in written and online formats.
Benefits
- Medical, dental, and vision health care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement.
- State-of-the-art facilities and excellent working conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
