Flat Rate Technician - West Hartford CT

VIP Auto•West Hartford, CT

1d•Onsite

About The Position

The Flat Rate Technician carries out VIP’s mission to earn automotive customers for life by following company culture, processes, safety practices, and customer-service standards. The role diagnoses automotive systems and repairs or replaces automotive parts, fluids, tires, and accessories, with the goal of completing work correctly the first time. The technician works effectively and safely with the team and complies with company policies and applicable municipal, state, and federal regulations. The position provides automotive diagnosis, repair, and maintenance across the systems covered by the ASE A1–A8 series. Technicians must complete required training and certifications for their position, support the 5-for-5 customer engagement process, and maintain required productivity. The standard work expectation is five days and 40 hours per week, with attendance during all hours scheduled by management. Work is performed in an indoor service department that opens to the outdoors through overhead doors. The job involves exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or force exertion. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and communicate effectively with coworkers, including presenting information and responding to questions.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret, understand, and apply written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the required types of automotive services described in the posting.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE A4 Suspension & Steering and ASE A5 Brakes certifications; ASE G1 Maintenance and Light Repair is recommended.
State Inspection License.
Meet the applicable position certification requirements: Technician—G1, A4, and A5; ASE Technician—four A-Series certifications; Master Technician—all eight A-Series certifications.
Maintain a minimum 50% productivity, measured as billed hours divided by worked hours, and minimize comeback work.
Wear protective eyewear in the service area and protective back support belts during strenuous lifting or force exertion.
Meet the physical and vision requirements described, including the ability to sit, stand, reach, walk, push or pull, climb, kneel, and crawl as required; lift more than 21 pounds and exert force as needed; and perform close, distance, color, peripheral, and depth vision tasks and adjust focus.

Nice To Haves

Completion of a two-year college or technical school program.
ASE Certification G1—Maintenance and Light Repair.
T.I.A. Basic Automotive Tire Service (BATS) certification and T.I.A. Advanced TPMS certification.

Responsibilities

Prioritize workplace safety, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain customer vehicles, including systems covered by ASE certifications A1 through A8.
Initiate and visibly display a valid Service Work Order before beginning vehicle service.
Complete an MPI before starting service on each vehicle and support the 5-for-5 Customer Engagement Process.
Complete and return the Service Work Order and required printouts, along with vehicle keys, to the Service Desk when service is finished.
Obtain parts through a member of the Desk Team and return unused parts to the Desk Team; take cores, batteries, and used tires to designated security areas.
Maintain the minimum 16-week average productivity applicable to the position: Technician 80%, ASE Technician 90%, or Master Technician 100%.
Follow VIP quality-service policies and standards so work is performed correctly the first time.
Complete required training and certifications, including assigned LMS training and safe equipment operation training.
Become a licensed state vehicle inspector where required and obtain applicable tire-service and ASE certifications.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition; attend meetings and training sessions as needed.
Road-test vehicles when necessary to verify safe and satisfactory operating condition.
Secure and lock customer vehicles when returning them to the parking lot; install seat covers, steering wheel covers, and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean, participate in shop maintenance programs, and use protective eyewear in the service area.
Maintain technical capabilities and ASE certification status; review and authorize time and attendance records in DAYFORCE daily and weekly.
Participate in team meetings and work with the Service Manager to meet shop equipment safe-operation standards.
Comply with company, municipal, state, and federal requirements for hazardous-waste disposal and other applicable regulations.
Help maintain the facility and equipment in satisfactory condition and report facility or equipment issues in the designated database.
Maintain service Code of Ethics compliance and follow all procedures applicable to operating the location.
Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed by management.