Flat Rate Technician - Waterbury CT

VIP Auto•Waterbury, CT

22h•Onsite

About The Position

The Flat Rate Technician diagnoses, repairs, and maintains automotive systems and replaces automotive parts, fluids, tires, and accessories, ensuring services are completed correctly the first time. The technician follows VIP’s customer service processes and culture, communicates and works safely with the team, and complies with company policies and applicable municipal, state, and federal regulations. The role includes completing vehicle service documentation and inspections, obtaining and returning parts through the Desk Team, meeting productivity expectations, and completing required training and certifications. The position works in an indoor service department that opens to the outdoors through overhead doors. Work involves exposure to varying weather, climate, and temperature conditions; mechanical equipment; automotive and industrial cleaning chemicals; and noise that may reach 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or force exertion.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and respond to questions from coworkers.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret, understand, and apply written, oral, diagrammed, or scheduled instructions.
Ability to perform the required types of automotive services described in the posting.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License.
Meet the physical and vision requirements described in the posting, including the ability to perform lifting and force exertion and the listed vision functions.

Nice To Haves

Completion of a two-year college or technical school program.
ASE Certification G1 – Maintenance and Light Repair.
ASE certifications appropriate to the assigned position: Technician—G1, A4, and A5; ASE Technician—four A-Series certifications; Master Technician—all eight A-Series certifications, A1 through A8.
T.I.A. Basic Automotive Tire Service (BATS) certification and T.I.A. Advanced TPMS certification.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions.
Diagnose, repair, and maintain automotive systems, including systems covered by the ASE A1–A8 certification series.
Initiate and display a valid Service Work Order before servicing a vehicle, and complete an MPI before beginning service.
Support and participate in the 5-for-5 Customer Engagement Process.
Complete Service Work Orders and required printouts, and return them with vehicle keys to the Service Desk after service.
Obtain parts from a Desk Team member and return unused parts to the Desk Team; return cores, batteries, and used tires to designated security areas.
Maintain the position-specific minimum 16-week average productivity target: Technician 80%, ASE Technician 90%, or Master Technician 100%.
Follow VIP quality-service policies and ensure work meets VIP quality standards.
Complete required and assigned LMS training and safe-equipment-operation training; obtain position-required certifications and licenses.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition.
Attend meetings and training sessions as needed.
Road-test vehicles as necessary after service and secure customer vehicles when returning them to the parking lot.
Install seat and steering-wheel covers and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean, and participate in maintenance programs designated by Service Management.
Comply with safety and loss-prevention programs, including protective-eyewear requirements.
Maintain technical capabilities and ASE certification status; review and authorize time and attendance records in DAYFORCE daily and weekly.
Participate in team meetings and work with the Service Manager to ensure safe operation of shop equipment.
Comply with hazardous-waste disposal requirements and applicable company, municipal, state, and federal regulations.
Maintain the facility and equipment in satisfactory condition and appearance, keep the service department clean, and enter facility or equipment issues in the applicable database.
Enforce compliance with the service Code of Ethics and applicable regulations and procedures.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.