Fixed Ops Director

Penske Automotive Group • Santa Ana, CA

3d

About The Position

Crevier BMW is seeking an experienced Service and Parts Director to lead the service and parts departments and help deliver extraordinary customer experiences. The role motivates and monitors department performance, provides expertise, supports efficient operations, and focuses on customer satisfaction and profitability. The director leads, trains, and motivates department teams, sets goals according to individual skill levels, and helps maintain a positive workplace. The position has supervisory responsibilities and includes hiring and managing personnel to meet departmental and organizational goals.

The position pays $180,000 to $300,000 per year. The work is primarily in an office environment with heating and air conditioning, though the role also requires regular movement and may involve prolonged standing or periods of sitting. Evening, weekend, and holiday work may be required.

Requirements

• High school diploma or equivalent, and five years of related experience, or an equivalent combination of education and experience.
• At least 3–5 years of parts and service experience.
• Proven leadership and successful experience in automotive retail management.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Computer proficiency.
• Ability to communicate effectively face-to-face, by phone, or through other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
• Ability to understand and follow work rules and procedures, and to carry out written, oral, or diagram-based instructions using common-sense understanding.
• Ability to work independently and complete assignments within established instructions, routines, and practices.
• Ability to interact well with others and positively influence department, dealership, and organizational morale.
• Ability to meet the physical demands of the role, including lifting, carrying, standing, sitting, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, hearing, talking, and repetitive motion.

Nice To Haves

• Associate's degree or equivalent.
• Five to seven years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Motivate and monitor the performance of the service and parts departments.
• Run efficient service and parts departments, focusing on customer satisfaction and profitability.
• Lead, motivate, and train service and parts teams.
• Set goals based on employees' individual skill levels and promote positive employee morale.
• Hire and manage personnel, including disciplining and terminating employees, to meet departmental and organizational goals.
• Demonstrate proper techniques for body shop repairs in accordance with accepted standards and company policy.
• Understand, keep current with, and comply with regulations affecting body shop operations, including hazardous waste disposal, emergency response, and OSHA Right-to-Know requirements.
• Process and organize data for management analysis.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED