Fitting Room Specialist

Scheels All Sports•Rapid City, SD

About The Position

SCHEELS is a sporting goods retailer focused on providing customers with a broad selection of sports brands, expert product knowledge, and customer service. The Fitting Room Specialist supports customers and sales associates in the fitting rooms while also assisting with telephone coverage, office duties, signage, and projects for the Leadership team. The role emphasizes customer service, product and fashion knowledge, teamwork, organization, and a professional, welcoming environment. The schedule averages 15–20 hours per week and must be flexible within assigned store hours: 5 p.m.–9 p.m. Monday through Friday, 9 a.m.–9 p.m. Saturday, and 11 a.m.–6 p.m. Sunday. Hours may vary and include evenings, weekends, and holidays; availability for at least two weekends per month is required. Compensation is $15.

Requirements

Genuinely and consistently treat coworkers, customers, and business partners with courtesy and attention.
Approach daily tasks, projects, and follow-up communication with energy and urgency.
Show a desire to become knowledgeable in the role and apply that knowledge effectively.
Show respect and appreciation for others and SCHEELS.
Arrive at work and meetings 10 minutes early.
Demonstrate a team mentality and a genuine willingness to help others.
Be eager to listen, learn, apply knowledge, and accept critical feedback.
Adapt to a changing work environment.
Apply basic math, grammar, punctuation, and spelling concepts.
Meet SCHEELS dress and grooming expectations.
Demonstrate ownership of work and meet expected deadlines.
Have excellent written and verbal communication skills.
Demonstrate organization, attention to detail, multitasking, and problem-solving skills.
Maintain a professional appearance and attitude and contribute to a positive team atmosphere.
Be able to complete basic mathematical equations.
Be available for an assigned schedule that may include varied hours, evenings, weekends, and holidays, with at least two weekends available per month.
Be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push or pull, lift, talk, and hear, with or without reasonable accommodation.
Meet medium-work demands: exert up to 50 pounds occasionally, 30 pounds frequently, and up to 10 pounds constantly to move objects.
Follow safety procedures and perform job duties in a manner that minimizes injury risk.

Nice To Haves

High school diploma or GED, 1–3 months of related experience or training, or an equivalent combination of education and experience.

Responsibilities

Provide customers with attentive, world-class service in the fitting rooms.
Answer incoming calls in a friendly, professional manner and assist callers or transfer them to the appropriate associate or area.
Assist with general office duties, including sorting and opening mail and delivering it to the appropriate people or departments; help other office positions as needed.
Create daily pocket schedules and make signs for the shops.
Assist with projects for members of the Leadership team as needed.
Develop product knowledge and partner with sales associates to help achieve daily selling goals.
Keep up with fashion trends.
Check customers in and out of fitting rooms and monitor the amount of merchandise they bring into the rooms.
Prepare merchandise, including buttoning and zipping items, for return to the sales floor.
Answer customer questions about merchandise location, price, and use.
Contribute to a positive, respectful team environment and follow SCHEELS policies and procedures.
Promote the SCHEELS Visa Rewards card and clearly explain its benefits.
Follow safety procedures and perform duties in a way that minimizes the risk of injury.