Fitness Operations Supervisor | Full-Time

Grand America Hotels & Resorts•San Diego, CA

About The Position

The Fitness Operations Supervisor supports the Director of AquaVie in the daily operations of AquaVie Fitness & Wellness Club. This leadership role provides operational support across the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations, while partnering with Personal Training and Group Fitness teams to deliver a seamless luxury wellness experience. The supervisor upholds the club’s service standards, supports member and guest satisfaction, helps develop employees, and contributes to operational performance.

Requirements

High school diploma or equivalent required.
At least three years of supervisory or leadership experience in hospitality, fitness, spa, wellness, hotel, club, or a related service environment.
Experience leading, coaching, and developing employees in a customer-focused environment.
Experience with scheduling, payroll administration, labor management, and operational reporting.
Strong guest service, conflict resolution, and service recovery experience.
Strong leadership, communication, organizational, and problem-solving skills.
Professional appearance and commitment to exceptional hospitality.
Flexible availability for mornings, evenings, weekends, holidays, and special events as business needs require.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Associate or bachelor’s degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
Experience with retail operations, inventory management, and merchandising.
CPR and First Aid certification, or ability to obtain certification.
Experience with Club Automation, UKG, Kronos, or similar scheduling and payroll systems.

Responsibilities

Uphold luxury service standards and model professionalism, hospitality, and member engagement.
Support guest and member relations by resolving concerns, providing service recovery, and fostering satisfaction and retention.
Provide daily operational support to the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations.
Assist with recruiting, onboarding, training, coaching, employee development, performance management, and engagement.
Conduct department meetings and communicate operational updates to promote teamwork and accountability.
Assist with employee scheduling, staffing coverage, payroll review, labor management, and timecard accuracy.
Monitor daily club operations, facility presentation, spa scheduling, and guest experience.
Conduct facility walkthroughs to check cleanliness, safety, operational readiness, and compliance with company standards.
Serve as Manager on Duty when assigned and respond to operational or guest service needs.
Support retail and spa operations, including inventory management, ordering, merchandising, and product presentation.
Maintain operational reports, payroll documentation, labor reports, SOP updates, and training materials.
Assist with expense management, inventory controls, and revenue-support initiatives.
Complete special projects and other responsibilities assigned by the Director of AquaVie.
Build relationships with members, guests, employees, and hotel partners through communication and collaboration.
Follow company policies, safety procedures, and operational standards.