Fitness Manager

Arch Amenities Group•New York, NY

16h

About The Position

The Fitness Manager leads the daily operations, programming, and staff management of a fitness facility. The role is responsible for delivering high-quality member service and wellness programming while maintaining safe, clean, and secure facilities, managing budgets, and supporting membership satisfaction, acquisition, and retention. The Fitness Manager oversees facility operations and maintenance, develops operational procedures and reports, manages staff and schedules, and ensures compliance with applicable health, safety, and licensing requirements. The role also develops strategic, marketing, and programming plans; monitors member feedback; and works with internal teams and clients to support facility objectives and profitability. The position may serve as Manager on Duty and requires a flexible schedule, including evenings, weekends, and holidays as needed.

Requirements

Bachelor's degree in health, fitness, business management, or a related field.
At least 3 years of supervisory experience in a fitness or health club environment.
Ability to manage staff, create schedules, and lead diverse teams.
Strong financial acumen and ability to manage departmental budgets.
Experience with strategic planning, marketing, and program development.
Excellent customer service, organizational, and written and verbal communication skills.
Proficiency in Microsoft Office, appropriate computer skills, and facility management software or office equipment.
Energetic, enthusiastic, and motivational approach with hands-on leadership, effective leadership skills, and a strong work ethic.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Current CPR and First Aid certifications, or willingness to obtain them upon hire.
Ability to lift 45 pounds and occasionally up to 75 pounds.
Ability to sit, stand, walk, climb, balance, bend, stoop, kneel, crouch, reach, push, pull, and operate fitness or other equipment; ability to stand for long periods.
Ability to use hands and fingers to handle or operate objects, tools, or controls, and to visually and aurally observe facility activity and interact with members.
Ability to operate motorized equipment; awareness of proper body mechanics to prevent injury.
Ability to work around cleaning products, chemicals, detergents, mechanical equipment, noise, and varying indoor/outdoor temperatures and wet or humid conditions.

Nice To Haves

Current personal training and/or group fitness certifications, such as ACE, NASM, AFAA, or ACSM.
Prior supervisory experience in a large multi-amenity facility.
Personal training or other certifications associated with the fitness industry.

Responsibilities

Develop and maintain a facility operations manual covering policies, procedures, services, administration, and maintenance.
Oversee day-to-day facility operations, including equipment upkeep, cleanliness, safety, scheduling, and security.
Implement and monitor preventative maintenance procedures and maintain accurate maintenance checklists.
Submit administrative, payroll, inventory, and financial reports in accordance with company policies; prepare monthly and yearly facility management reports as applicable.
Maintain monthly inventories of supplies, equipment, and products.
Ensure compliance with state licensing, health, and safety requirements.
Serve as Manager on Duty as needed and ensure adequate supervisory coverage.
Supervise fitness staff, including hiring, onboarding, scheduling, training, coaching, evaluating, and disciplinary actions as appropriate.
Conduct regular team meetings and ongoing staff development and educational training; participate in annual performance evaluations and assist with termination processes when necessary.
Manage schedules and departmental budgets, making adjustments as needed to meet budget guidelines.
Oversee and improve fitness programming, personal training, group fitness, and membership programs.
Develop annual strategic plans covering operational, marketing, programming, customer service, member engagement, and financial objectives.
Implement initiatives to support member acquisition, engagement, satisfaction, sales, retention, and facility profitability.
Provide excellent customer service, monitor and follow up on guest feedback and requests, and maintain a welcoming, inclusive, and professional environment.
Ensure the facility is accessed only by authorized members and guests and remains safe and secure.
Assist with facility marketing, promotions, activities, advertising, communications, articles, newsletters, and press releases as applicable.
Collaborate with internal teams and attend management functions and meetings associated with the client.
Identify and resolve facility problems in a timely manner using sound judgment; maintain cooperation, teamwork, and client service.
Perform other duties as assigned.