Fitness Manager

Arch Amenities Group • New York, NY

1d

About The Position

The Fitness Manager leads the daily operations, programming, and staff management of a fitness facility. The role is responsible for maintaining safe, clean, and well-functioning facilities; delivering high-quality fitness programming and member service; managing staffing and budgets; and advancing membership satisfaction, acquisition, and retention. The Fitness Manager serves as Manager on Duty as needed and coordinates operational, marketing, programming, customer-service, and financial objectives with internal teams and the client.

The position also oversees facility policies and procedures, administrative and financial reporting, preventive maintenance, inventory, staff training and performance, member feedback, access controls, and marketing communications. The manager develops strategic plans and initiatives, monitors facility performance and profitability, and ensures compliance with applicable licensing and health and safety requirements.

Requirements

• Bachelor's degree in Health, Fitness, Business Management, or a related field.
• At least 3 years of supervisory experience in a fitness or health club environment.
• Ability to manage staff, create schedules, and lead diverse teams.
• Strong financial acumen and ability to manage departmental budgets.
• Experience with strategic planning, marketing, and program development.
• Excellent customer service, organizational, and written and verbal communication skills.
• Proficiency in Microsoft Office, facility management software, and appropriate computer skills and office equipment.
• Energetic, enthusiastic, and motivational approach with hands-on leadership, effective leadership skills, and a strong work ethic.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• CPR and First Aid certifications, or willingness to obtain them upon hire.
• Ability to lift 45 pounds and occasionally up to 75 pounds; able to lift 45-pound weight plates.
• Ability to sit, stand, walk, bend, kneel, reach, push, pull, climb, balance, crouch, and operate fitness equipment; ability to stand for long periods.
• Ability to visually and aurally observe facility activity and interact with members.
• Ability to work around cleaning products, chemicals, detergents, mechanical equipment, varying temperatures, wet or humid conditions, and indoor or outdoor environments.
• Awareness of proper body mechanics to help prevent injury.
• Professional manner, discretion, appearance, and ability to handle multiple duties efficiently.

Nice To Haves

• Current personal training and/or group fitness certification, such as ACE, NASM, AFAA, or ACSM.
• Prior supervisory experience in a large multi-amenity facility.
• Personal training or other certifications associated with the fitness industry.

Responsibilities

• Lead and oversee daily fitness facility operations, programming, and staff management.
• Develop and maintain a facility operations manual containing policies, procedures, and maintenance guidelines.
• Oversee equipment upkeep, facility cleanliness, safety compliance, scheduling, and preventive maintenance and repair.
• Prepare and submit required operational, administrative, payroll, inventory, and financial reports in accordance with company policies.
• Maintain monthly inventories of supplies, equipment, and products.
• Ensure compliance with state licensing and health and safety requirements.
• Serve as Manager on Duty as needed and ensure adequate supervisory coverage.
• Hire, onboard, schedule, train, evaluate, coach, and, when necessary, discipline staff; participate in performance reviews and termination processes as appropriate.
• Conduct regular team meetings and ongoing staff development and educational programs.
• Manage schedules efficiently and make adjustments to remain within budget guidelines.
• Oversee fitness programming, personal training, group fitness, and related service offerings.
• Develop annual strategic plans with operational, marketing, programming, customer service, member-engagement, and financial objectives.
• Develop and implement initiatives to attract members and improve engagement, satisfaction, sales, retention, and facility profitability.
• Assess and improve services based on member feedback and industry trends.
• Provide excellent customer service, monitor and follow up on guest feedback and requests, and maintain a welcoming and professional atmosphere.
• Ensure the facility is safe and secure and accessed only by authorized members and guests.
• Develop and assist with marketing strategies, promotions, advertising, facility activities, flyers, newsletters, announcements, articles, or press releases as applicable.
• Collaborate with internal teams on public relations and outreach, and attend client-related management meetings and functions.
• Maintain cooperation, teamwork, and a service-oriented environment; identify and resolve problems using sound judgment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager