Fitness Manager 1-7743

YouFit•Miami, FL

10d

About The Position

The Fitness Manager leads the personal training program, driving revenue, delivering exceptional customer service, and fostering a positive environment for members and staff. The position is full-time and hourly, with base pay and potential additional earnings through commissions and/or bonuses. Compensation packages are described as competitive and designed to recognize performance while offering stability and growth opportunities. The manager oversees personal training sales and service, conducts fitness assessments, develops client programs, manages trainer and small-group training schedules, and supervises and develops personal training staff. The role also involves recruiting trainers, maintaining member relationships, resolving customer service issues, and contributing to management meetings. The position is based at the Coconut Grove location in Florida; travel may be required at times.

Requirements

Must be at least 18 years of age.
NCCA Personal Trainer Certification or an exercise-science-related degree.
Maintain CPR/AED certification.
Experience with personal training and personal training sales.
Excellent time-management skills.
Strong knowledge of all aspects of fitness.
Effective English communication skills.
Passion for fitness and dedication to exceptional customer service.
Ability to multitask, self-motivation, and a strong work ethic.
Commitment to continuous personal development.
Intermediate computer literacy for job-related software and technology.

Nice To Haves

Fluency in multiple languages is favored.

Responsibilities

Ensure monthly personal training revenue targets are met.
Conduct three fitness assessments per day with prospective clients.
Maintain sales expectations.
Evaluate Session and Small Group Training sessions.
Create and manage action plans to achieve overall goals.
Work with the General Manager to maintain member relationships and cultivate referrals.
Create additional traffic and generate sales.
Create and maintain an enjoyable environment for employees, members, and guests.
Welcome new members and ensure they schedule and attend their fitness assessment.
Maintain excellent customer service to keep members engaged with their fitness program.
Make effective decisions on customer service issues to support a positive member experience.
Conduct exit interviews or meetings with clients who are canceling.
Prepare and deliver comprehensive fitness programs based on clients’ goals.
Motivate and inspire clients through goal setting, frequent follow-up, and reassessments.
Maintain personal trainer and SGT schedules according to YouFit standards and gym needs.
Train clients up to 10 hours per week.
Conduct and participate in management meetings.
Recruit personal trainers to ensure optimal staffing levels.
Supervise, guide, and develop personal training staff.
Perform other job-related duties as assigned by a supervisor.