Fitness Manager

ClubCorp•Gilbert, AZ

About The Position

The Fitness Manager assists with overseeing daily fitness center operations and ensuring members receive professional, high-quality, and safe health and fitness services. As the club’s functional fitness expert, this role helps develop innovative fitness programs and drive revenue from personal training, group classes, and other fitness-related services. The Fitness Manager supports staff supervision, member engagement, and a welcoming, high-energy environment. The role reports to the Fitness Director and may report to the General Manager when a Fitness Director is absent. It collaborates with club leadership to plan and deliver fitness sales strategies, meet revenue goals, support staff hiring and development, and maintain fitness facilities and equipment. The position also requires schedule flexibility, including additional hours and weekend or holiday availability as needed.

Requirements

At least 2 years of experience in a fitness-related role, such as personal trainer, group fitness instructor, or fitness coordinator.
At least 1 year of supervisory experience in fitness operations.
Current certification from ACSM, NASM, ACE, PTA Global, NFPT, ISSA, CSCS, or NSCA.
Ability to work additional hours as needed to meet position deadlines.
Availability to work weekends and/or holidays as required.
Ability to lift, carry, push, or pull up to 100 lbs. on occasion.

Nice To Haves

Bachelor’s degree in a health-related field.
Experience organizing and overseeing multiple fitness programs and activities simultaneously.
Strong knowledge of fitness program development and execution, including personal training, group classes, and wellness initiatives.
Proven experience delivering excellent customer service in a fitness or health club environment.
Ability to engage with members, assess their fitness needs, and create a welcoming, supportive atmosphere.

Responsibilities

Collaborate with the Sports Club Director or Fitness Director to develop and execute quarterly strategic sales plans.
Meet or exceed quarterly and annual fitness revenue goals.
Optimize sales volume and staff performance across fitness-related departments, tracking hours, FitStarts, and new clients on the Leaderboard.
Assist with designing, implementing, and assessing fitness programs based on members’ needs and interests.
Help lead and inspire the fitness team to meet or exceed budgeted sales targets.
Support recruitment, interviewing, and hiring of personal fitness and Pilates trainers.
Ensure staff comply with corporate policies and procedures.
Promote outstanding customer service through staff training, incentive programs, and ongoing education.
Maintain understanding of Invited Service Standards and ensure they are followed through staff training and daily practice.
Support the cleanliness, organization, and functionality of the fitness center, and ensure equipment is stocked and working properly.
Promptly report equipment maintenance or repair needs to the appropriate supervisor.
Help supervise day-to-day fitness operations, including member service, communication, marketing, staffing, training, staff development, and supervision.
Follow standard operating procedures and guidelines for fitness staff management.
Assist others as needed and take on additional tasks assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Support and enforce company policies while maintaining high ethical and integrity standards.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Promote safe working practices, follow safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Collaborate and contribute to the club’s goals and overall team efficiency.