Fitness Manager

Mountainside Fitness • Scottsdale, AZ

11d • $45,000 - $80,000 • Onsite

About The Position

The Fitness Manager leads the Personal Training department, develops a high-performing team of personal trainers, drives personal training sales, and delivers an exceptional member experience. The role combines sales leadership, employee development, client relationship management, and daily department operations. The Fitness Manager is accountable for achieving established sales and production goals, maintaining department standards, developing trainers, and ensuring effective day-to-day operations.

The role includes overseeing staff performance, client experience, scheduling, and adherence to company standards; coaching and developing trainers; partnering with the Vice President of Mountainside Fitness Personal Training on staffing and performance decisions; and handling member and employee concerns. The Fitness Manager also drives sales and production, manages client relationships and agreements, monitors revenue and billing, completes administrative duties, coordinates scheduling and coverage, and supports members and department operations as needed.

Requirements

• Must be at least 18 years old.
• Must hold a current nationally accredited personal training certification or a bachelor's degree in an exercise-related field.
• Current CPR certification is mandatory within 30 days of hire.
• Must have past experience in and comfort with a management role.
• Must have past experience in and comfort with selling personal training and related packages.
• Must be familiar with Windows PCs, Microsoft Word, Outlook, and other computer programs.
• Ability to maintain department efficiency and productivity.
• Ability to represent the company professionally at all times.
• Ability to prioritize tasks and duties and follow up when necessary.
• Ability to guide, instruct, and motivate personal trainers and members.
• Ability to use basic problem-solving and conflict-resolution skills with members and staff.
• Understanding of exercise equipment and ability to demonstrate its use to staff and members.
• Ability to communicate positively and effectively with personal trainers, other staff, and members.
• Must be able to exemplify the duties and responsibilities required of personal trainers.
• Willingness to take on additional duties and responsibilities as they arise.

Nice To Haves

• Fitness management experience is preferred.
• District or multi-site management experience is a plus.

Responsibilities

• Oversee daily Personal Training department operations, including staff performance, client experience, scheduling, and compliance with company standards.
• Lead, coach, motivate, and develop personal trainers to improve performance, productivity, sales, and client retention.
• Partner with the Vice President of Mountainside Fitness Personal Training on hiring, onboarding, training, performance management, disciplinary action, and termination decisions in accordance with company policies and approval requirements.
• Conduct individual trainer performance reviews and coaching sessions at least monthly.
• Monitor trainer activities, professionalism, client interactions, and adherence to expectations; address concerns as appropriate.
• Handle member and employee concerns professionally and promptly, escalating issues when necessary.
• Develop trainer schedules and coordinate client assignments to meet client needs, trainer strengths, productivity, and business demands.
• Ensure new hires complete required onboarding and training before independently performing assigned responsibilities.
• Model professional standards and service expectations, and consistently enforce company policies, procedures, and Personal Training processes.
• Drive Personal Training sales and departmental production to meet daily, monthly, and other assigned goals.
• Monitor sales performance, production results, opportunities, and action plans for achieving goals.
• Lead by example in selling services and packages, conducting consultations, building relationships, and converting prospective clients.
• Confirm scheduled Fitness Manager appointments approximately 24 hours in advance and address cancellations and no-shows.
• Conduct outreach and follow up with members and prospective clients, reschedule missed appointments, and adjust availability to maximize sales opportunities.
• Build and maintain client relationships through communication, follow-up, and attention to client goals and experience.
• Monitor client engagement, satisfaction, and retention, and identify opportunities for renewals, resigns, and upgrades.
• Ensure Personal Training agreements have required electronic signatures before services are provided and that the sales process and client information are accurate.
• Complete documentation, administrative duties, and reporting accurately and on time.
• Monitor departmental revenue and income daily, review performance against goals, and address gaps.
• Review client billing issues at least biweekly, coordinate corrections, and follow up on past-due balances according to procedures.
• Return member and employee phone calls within 24 hours and respond to other communications promptly and professionally.
• Communicate significant departmental issues, operational concerns, performance trends, and support needs to the Vice President of Mountainside Fitness Personal Training.
• Maintain confidentiality of company, financial, employee, and client information; maintain accurate records and a clean, organized, professional workspace.
• Work scheduled shifts, accurately record time worked, communicate requested time off, and coordinate or assist with coverage as required.
• Assist with coverage at the assigned home club and other company locations when business needs require and management directs.
• Coordinate trainer availability, client schedules, and staffing coverage for consistent service and efficient operations.
• Assist members with training-related questions and provide personal training services when needed and within qualifications and assigned responsibilities.
• Follow break schedules and timekeeping procedures, including clocking out for unpaid meal periods as required by policy and law.
• Complete operational tasks promptly and accurately, follow established company processes, and perform other job-related duties as assigned.

Benefits

• Complimentary gym membership plus deep personal training discounts
• Onsite childcare
• Consistent schedules that stay the same week to week
• Flexible pay for hourly employees, with access to earnings when needed
• Growth opportunities; the posting states that 100% of General Managers were promoted from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager