Fitness Manager

EōS Fitness•Rancho Santa Margarita, CA

1d•$70,500 - $70,512

About The Position

EōS Fitness is seeking a highly motivated, sales-driven Fitness Manager to lead the Personal Training team and help members achieve their health and wellness goals. Reporting to the District Fitness Manager, the role involves working on the club floor, setting appointments, building relationships with members, selling personal training packages, and developing trainers to do the same. The Fitness Manager is responsible for building a cohesive Personal Training team, maintaining a healthy pipeline of clients, and ensuring clients and members receive an exceptional fitness experience. The position combines sales and revenue growth with team leadership, customer service, facility oversight, and health and safety compliance.

Requirements

At least 2 years of management experience; fitness or personal training management experience is a plus.
3–4 years of customer service experience.
Previous sales experience.
Valid personal training certification.
CPR certification required within 30 days of hire.
Strong communication skills, verbally and in writing, for interacting with members, personal training clients, employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and in all functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Ability to work in a gym setting and move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Ability to bend routinely and repetitively to lift more than 40 pounds.
Must successfully pass a background check.
Embrace EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Personal training or fitness management experience.
Personal Training sales experience is highly preferred.
Prior experience or strong interest in the fitness industry.

Responsibilities

Achieve month-over-month sales targets, drive membership growth, and ensure the team meets or exceeds goals for new personal training agreements, client retention, and revenue.
Collaborate with the membership sales team on new-member onboarding, sales initiatives, and smooth transitions into the club experience.
Hire, train, schedule, and supervise Personal Training Managers, Assistant Fitness Managers, and Personal Trainers.
Manage payroll for Assistant Fitness Managers and Personal Trainers to ensure accurate and timely payment.
Communicate goals, expectations, and procedures to department leaders and staff.
Ensure fitness staff maintain appropriate certifications and training, including CPR, First Aid, and personal trainer certifications.
Provide staff with constructive, clear, and specific performance feedback.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Engage with members, listen to their needs and concerns, and provide clear and helpful responses.
Ensure compliance with health and safety regulations, maintain certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Communicate calmly and clearly with staff and members during emergencies or disruptions, providing instructions and updates to support safety and well-being.

Benefits

Free membership for the employee and one family member.
Discounted Personal Training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, Supplemental Life, and Employee Assistance Program.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Variable income opportunities including commission and bonus.
Post-training increase.