Fitness Concierge

Windsor Club Inc•Vero Beach, FL

12d•Onsite

About The Position

The Seasonal Part-Time Fitness Concierge creates a warm, friendly atmosphere in the Fitness Centre and provides genuine hospitality and consistently high customer service to members and guests. The role includes welcoming and checking in visitors, handling calls and bookings, supporting merchandise sales, monitoring the facility, responding to requests and equipment issues, and maintaining cleanliness and sanitation. The concierge follows the Fitness Centre’s opening and closing procedures and participates in club-wide fitness events and programs. The position requires regular attendance and punctuality, availability on weekends and holidays, and physical presence at the workplace. The employee must provide proof of applicable fitness and First Aid, CPR, and AED certifications and recertifications.

Requirements

Collaboration and communication skills.
Self-motivation during downtime.
Ability to understand and follow oral and written directions.
Ability to maintain cooperative working relationships with employees and the public.
Excellent judgment and discretion when handling confidential information and communications.
Availability for weekends and holidays.
Regular attendance and punctuality.
Proof of applicable fitness and First Aid, CPR, and AED certifications and recertifications.
Ability to perform active work involving standing, walking, bending, kneeling, stooping, and crouching; move heavy objects; and frequently lift or move items over 45 pounds.
Ability to be physically present at the workplace.

Responsibilities

Promptly greet members and guests using the appropriate time-of-day greeting.
Check members and guests into the Fitness Centre according to proper procedures.
Answer telephone calls, book fitness classes and personal training, and assist with merchandise sales.
Ensure fitness classes, services, and retail purchases are charged correctly through Jonas Software.
Monitor the Fitness Centre, assist with proper exercise equipment use, and answer facility-related questions.
Address visible maintenance or equipment issues promptly.
Respond to member requests, inquiries, and concerns, following through until tasks are completed.
Follow opening and closing procedures in the SOP Fitness Manual.
Keep the Welcome Desk clean and organized.
Follow Fitness Centre cleaning, sanitation, and hygiene standards, including daily cleaning of fitness equipment, the exercise classroom, and designated workout areas.
Provide proof of fitness and First Aid, CPR, and AED certifications and recertifications.
Be available to work weekends and holidays and maintain regular attendance and punctuality.
Participate in club-wide fitness department events, activities, and programs, including Turkey Trott, Christmas 5K walk/run, Easter Egg hunt, Sandcastle Contest, and special events.