Full Time Fitness Ambassador

Planet Fitness • Macedonia, OH

10d • Onsite

About The Position

The Fitness Ambassador is an entry-level trainer who creates a welcoming, inclusive environment and enhances the member experience through customer service and active interaction on the fitness floor. The role involves proactively connecting with members, offering encouragement and basic fitness guidance, and helping maintain a positive club culture. Training is provided, and no previous fitness background is required, though certification is required within 90 days of hire. The position is based in Macedonia, Ohio, and pays $12.50 per hour at the start, with a raise upon certification and future tenure-based increases. The stated schedule is Monday 5:45 AM–1:15 PM, Tuesday 10:45 AM–6:45 PM, Wednesday 11:45 AM–8:15 PM, Thursday 10:45 AM–6:45 PM, and Friday 5:45 AM–1:15 PM.

The role may suit someone interested in beginning a career in fitness, leadership, or wellness. The employer describes opportunities to pursue trainer, club management, and leadership roles. Employees receive PTO, retirement benefits, insurance options, basic life insurance and short-term disability coverage, an employee assistance program, and a free Black Card membership.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Reliability, punctuality, and the ability to work independently.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.
• Ability to perform and demonstrate a wide range of strength, cardio, and flexibility exercises.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members on the fitness floor.
• Ability to lift, move, and safely adjust fitness equipment weighing up to 50 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness is preferred.
• Fitness certification is encouraged; the posting identifies NCSF or another nationally accredited certification for the certified Fitness Ambassador level.

Responsibilities

• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Provide new members with orientation and guidance on basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment; training is provided.
• Assist members with proper equipment use and safe techniques.
• Build rapport with members and encourage positive workout experiences to support retention.
• Greet members with enthusiasm, professionalism, and courtesy.
• Foster a welcoming and inclusive environment aligned with the club’s “Judgement Free Zone” philosophy.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.
• Assist with member check-ins, club tours, information calls, account inquiries, and membership updates.
• Clean and sanitize equipment, locker rooms, and high-touch areas routinely.
• Conduct light maintenance checks, including changing pads, tightening screws, nuts, and bolts, and lubricating rods; report issues promptly.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth opportunities, including potential pathways into trainer, club management, and leadership roles.
• PTO for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED