Full Time Fitness Ambassador

Planet Fitness • Altoona, PA

7d • Onsite

About The Position

The Fitness Ambassador is an entry-level, member-facing role focused on creating a welcoming and motivating club experience. The ambassador greets members, helps with questions and club services, engages with members on the fitness floor, promotes programs and events, and supports a clean and safe environment. Training is provided; prior fitness experience is not required, although customer service, hospitality, or fitness experience is preferred. The position offers pathways into personal training, club management, and leadership. Employees must complete NCSF fitness certification and manufacturer-specific equipment training within 90 days of hire.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Ability to perform and demonstrate a wide range of strength, cardio, and flexibility exercises.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members.
• Ability to safely lift, move, and adjust fitness equipment weighing up to 50 pounds.
• Must complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness.
• Fitness certification is encouraged but not required at hire.

Responsibilities

• Greet members enthusiastically, professionally, and courteously, and help create a welcoming and inclusive environment.
• Assist with member check-ins, club tours, information calls, account inquiries, and membership updates.
• Maintain a visible and approachable presence on the fitness floor and build rapport with members.
• Encourage members and support positive workout experiences and member retention.
• Promote club programs, personal training services, events, and other club offerings.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment and help members use equipment and techniques safely.
• Provide new members with orientation and guidance on basic workout routines and equipment.
• Facilitate PE@PF fitness programs and help members access fitness programs through the Planet Fitness App.
• Clean and sanitize equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks and promptly report issues.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth opportunities and pathways to trainer, club management, or leadership roles.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED