Part Time Fitness Ambassador

Planet Fitness • Baltimore, MD

10d • Onsite

About The Position

The Fitness Ambassador is an entry-level, member-facing role that helps create a welcoming, energetic, and supportive fitness club environment. The role engages with members on the fitness floor, assists with basic fitness guidance and equipment use, supports club programs and membership needs, and helps maintain a clean and safe facility. No prior fitness experience is required, and training is provided. The role has two levels: Level 1 is uncertified and actively working toward certification; Level 2 is certified through NCSF or another nationally accredited certification. The position starts at $15 per hour, with a raise upon certification and future tenure-based increases.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Strong interpersonal and communication skills.
• Demonstrated reliability and punctuality, with the ability to work independently.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Must complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members on the fitness floor.
• Ability to lift, move, and safely adjust fitness equipment weighing up to 50 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness is preferred.
• Fitness certification is encouraged; Level 2 Fitness Ambassador certification may be through NCSF or another nationally accredited certification.

Responsibilities

• Greet members enthusiastically and foster a welcoming, inclusive environment consistent with the club’s “Judgement Free Zone” philosophy.
• Maintain a visible, approachable presence on the fitness floor and engage with members to offer encouragement and support.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Orient new members to basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment and assist members with safe equipment use and techniques.
• Build rapport with members and encourage positive workout experiences to support retention.
• Promote club programs, personal training services, events, and other club offerings.
• Assist with member check-ins, club tours, information calls, account inquiries, membership updates, questions, and other member needs.
• Clean and sanitize equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks, including changing pads, checking screws, nuts, and bolts, and lubricating rods; promptly report issues.
• Maintain a safe, organized, and visually appealing club environment.
• Complete fitness training certification and manufacturer-specific equipment training within 90 days of hire.

Benefits

• Growth opportunities, with over 90% of the management team having started as entry-level team members.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.
• Raise upon certification and future tenure-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED