Fishing Team Lead

Bass Pro Shops•Miami, FL

15d

About The Position

Under the supervision of the Group Sales or Department Manager, the Fishing Team Lead provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service, while helping achieve departmental sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps staff and train the department, contributes to selection and performance feedback, prepares weekly schedules and task lists, and coaches associates to support strong customer relations and a productive team environment. The role maintains product expertise, supports merchandising and special events, and helps ensure accurate pricing, inventory, displays, and advertised items. The position also assists customers with buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. This position requires frequent standing and walking and may involve lifting, equipment operation, and work in confined or noisy spaces. Full-time benefits are listed in the posting. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift.
Ability to communicate constantly to exchange information.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help provide a pleasant and productive shopping experience and maintain a high level of customer service.
Assist with staffing, interviewing, associate selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties, including training, work planning and assignment, performance evaluation, complaint handling, and problem resolution, in accordance with company policies and applicable laws.
Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.