Fiscal Assistant II
About The Position
The Fiscal Assistant II is responsible for supporting the mailroom to provide the essential functions for the department including date stamping, opening, sorting and delivery of mail to staff in all divisions of service area within necessary time frames. The position is responsible for handling child support fee payments and providing back-up assistance to participants at the front desk. The position verifies accuracy of payment instruments and checks large bills for potential fraudulent tender. This position will provide back-up assistance to the manager or supervisor at the close of business to ensure accuracy of register closure.
Requirements
- Must be a current resident of Wisconsin
- High School Diploma or GED equivalent
- Two (2) years of experience working with high volume of cash handling in a child support or retail setting
- Intermediate experience with Microsoft Excel and Word
- Read, write and comprehend simple instructions, reports, memos and short correspondence.
- Proficiency in related computer and software applications and general use of office machines, copying, faxing and other work as required.
Nice To Haves
- Ability to assist distressed individuals who can be very emotional at times
- Working with data base systems such as KIDS, CARES, CSOS and OnBase
- Working in a child support setting with a diverse population
Responsibilities
- Work with Clerical Assistant 1 to date stamp, open, sort and deliver incoming mail to appropriate units.
- Process high volume outgoing mail.
- Perform mail runs 3 times per day.
- Maintain regularly scheduled correspondence and mail pickup from all floors within the service area.
- Assist visitors, generate/explain routine payment histories; refer in-depth inquiries to Case Managers, Paralegals, Enforcement and Legal Staff.
- Verify completeness of motion papers and other legal documents presented by the general public.
- Maintain waiting room area and replenish form supply.
- Accept cash and checks issued in payment of child support or fees.
- Use cash register to issue receipts.
- Verify accuracy of payment instruments.
- Validate large bills to avoid acceptance of counterfeit tender.
- Refer large payments, refund requests and problems to management.
- Act as backup to the front desk DHHS System Navigators, filling in for breaks and paid time off.
- To perform all other duties as may be assigned, including, but not limited to, breaks, lunch, and vacation coverage, and special projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
