Field Engagement Specialist - Inside Sales

Libra Solutions • Ohio City, OH

2d

About The Position

MoveDocs is seeking an assertive, ambitious Firm Engagement Specialist to support law firm relationships and their interactions with medical providers while assisting the Regional Vice President. The specialist serves as a regional escalation point for law firm and plaintiff medical needs identified by the Regional VP. The role combines relationship building, account management, and developing new business within existing accounts. Candidates must be located in the United States, have personal injury industry or medical experience, and be able to work the stated time-zone hours.

Requirements

• Experience working in the medical or personal injury field.
• High school graduation.
• Strong relationship-building skills.
• Excellent verbal and written communication skills and strong listening aptitude.
• Excellent PC skills, including email, Microsoft Word, and Excel.
• High drive, motivation, and goal orientation.
• Organization, attention to detail, confidence, positivity, passion, and compassion.
• Ability to work in a fast-paced environment and multitask effectively.
• Adaptability and drive to ensure daily tasks are completed.
• Ability to work CST time-zone hours.

Nice To Haves

• College degree.
• One to two years of sales experience.
• Customer service experience.

Responsibilities

• Serve as the point of contact for Business Development Executives in the field and inform them of issues involving firms and providers.
• Handle first-level law firm escalations related to medical matters on the platform, with a thorough understanding of the MoveDocs platform's supporting operational processes.
• Work with providers, firms, and the operations team to resolve ongoing case issues, involving the appropriate departments to resolve problems promptly.
• Support firm growth by performing and supporting demonstrations of the MoveDocs platform.
• Make active introductions to firms that are not already on the platform.
• Handle incoming calls professionally, communicating clearly and following through promptly.
• Complete tasks in an organized manner with extreme attention to detail.
• Provide backup for Directors and other Firm Engagement Specialists when needed.

Benefits

• Competitive compensation consisting of salary and commission.
• Medical, dental, and vision plans.
• 401(k) with company match.
• Flexible spending account.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED