Field Engagement Specialist - Inside Sales

Libra Solutions • Chicago, IL

2d

About The Position

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support growing law firm relationships and their interactions with medical providers while assisting the Regional Vice President. The specialist serves as a regional point of escalation for law firm and plaintiff medical needs identified by the Regional VP. This role combines relationship building, account management, and opportunities to develop new business within existing accounts. Candidates must be located in the United States, have experience in the personal injury industry or medical field, and be able to work the specified time-zone hours. The position reports to the VP- Inside Sales.

Requirements

• Experience in the medical or personal injury field is required.
• High school graduate required.
• Strong relationship-building skills.
• Excellent verbal and written communication skills and a strong aptitude for listening.
• Excellent PC skills, including email and Microsoft Office applications such as Word and Excel.
• High drive, motivation, and goal orientation.
• Organized, detail-oriented, confident, positive, passionate, and compassionate.
• Ability to work in a fast-paced environment and multitask effectively.
• Adaptable and driven to ensure daily tasks are completed.
• Must be located in the United States and able to work in EST; the posting also states the ability to work CST time-zone hours.

Nice To Haves

• College degree preferred.
• One to two years of sales experience preferred.
• Customer service experience preferred.

Responsibilities

• Serve as the point of contact for Business Development Executives in the field, informing them of issues involving firms and providers.
• Act as the first point of contact for law firm escalations involving medical matters on the platform, with a complete understanding of the operations processes supporting MoveDocs.
• Work with providers, firms, and the operations team to resolve ongoing case issues, involving the necessary departments to resolve problems promptly.
• Support firm growth by performing and assisting with demonstrations of the MoveDocs platform.
• Make active introductions to firms that are not already on the platform.
• Handle incoming calls professionally, communicating clearly and following through promptly.
• Complete tasks in an organized manner with close attention to detail.
• Provide backup for Directors and other Firm Engagement Specialists when needed.

Benefits

• Competitive compensation consisting of salary and commission.
• Medical, dental, and vision plans.
• 401(k) with company match.
• Flexible spending account.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED