Field Engagement Specialist - Inside Sales

Libra Solutions • Chicago, IL

1d

About The Position

MoveDocs, part of Libra Solutions, provides a personal injury solutions platform that connects medical, financial, and expert services. The Field Engagement Specialist supports law firm relationships and their interactions with medical providers while assisting the Regional Vice President. The role serves as a regional escalation point for law firm and plaintiff medical needs, helps manage accounts, and identifies opportunities to grow business within existing accounts. Candidates must be located in the United States, have experience in the personal injury industry or medical field, and be able to work EST. The position reports to the VP- Inside Sales.

Requirements

• Experience working in the medical or personal injury field is required.
• High school graduation is required.
• Strong relationship-building skills are required.
• Excellent verbal and written communication skills and a strong ability to listen.
• Excellent PC skills, including email and Microsoft Office, especially Word and Excel.
• High drive, motivation, and goal orientation.
• Organized, detail-oriented, confident, positive, passionate, and compassionate.
• Ability to work in a fast-paced environment and multitask effectively.
• Adaptable and driven to ensure daily tasks are completed.
• Able to work CST time zone hours.
• Must be located in the United States and able to work EST.

Nice To Haves

• A college degree is preferred.
• One to two years of sales experience is preferred.
• Customer service experience is preferred.

Responsibilities

• Serve as a point of contact for Business Development Executives in the field and inform them of issues involving firms and providers.
• Act as the first point of contact for law firm escalations involving medical matters on the platform, with a complete understanding of supporting operational processes.
• Work with providers, firms, and the operations team to resolve ongoing case issues, involving relevant departments to resolve problems quickly.
• Support firm growth by conducting and assisting with demonstrations of the MoveDocs platform.
• Make active introductions to firms that are not already on the platform.
• Handle incoming calls professionally, communicate clearly, and follow through promptly.
• Complete tasks in an organized manner with strong attention to detail.
• Provide backup for Directors and other Firm Engagement Specialists when needed.

Benefits

• Competitive compensation consisting of salary and commission.
• Medical, dental, and vision plans.
• 401(k) with company match.
• Flexible spending account.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED