Firearms Service Manager

BERETTA USA CORP • Accokeek, MD

71d • Onsite

About The Position

The Firearms Service Manager leads and directs all Gunsmithing and Repair Service operations to deliver timely, accurate, and high-quality firearms service. This role ensures exceptional customer experiences while aligning service operations with Beretta’s business objectives, quality standards, and brand reputation. The Manager serves as a key advocate for Beretta customers and stakeholders, driving continuous improvement, operational efficiency, and service excellence.

Requirements

• Strong leadership, people management, and decision-making skills
• Excellent customer service, interpersonal, negotiation, and conflict-resolution abilities
• Exceptional organizational skills with strong attention to detail
• In-depth knowledge of firearms service procedures and repair operations
• Proficiency with machinery, tools, and hand tools
• Strong communication and training skills, including the effective use of modern communication technologies
• Ability to act with integrity, professionalism, and confidentiality at all times
• High School Diploma required
• Minimum of 3 years of experience managing a customer service, repair, or technical service organization, or an equivalent combination of education and experience
• Eligibility to work in the United States

Nice To Haves

• Master Gunsmith Certification preferred

Responsibilities

• Lead and oversee all Gunsmithing and firearms service operations, ensuring compliance with corporate, legal, and quality requirements
• Monitor service performance metrics and proactively implement corrective actions to meet or exceed service objectives
• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA
• Design, develop, and maintain an efficient service structure that supports national service objectives
• Establish and manage oversight of outsourced service centers to ensure consistent service quality and customer satisfaction
• Ensure all internal and external service personnel are properly trained, certified, and equipped to perform service functions effectively
• Develop, implement, and maintain standardized service procedures to ensure consistency, efficiency, and continuous improvement
• Collaborate cross-functionally to support product quality, customer satisfaction, and business goals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED