Retail Manager - Firearms
About The Position
The Retail Manager - Firearms supervises the store's firearms department, ensuring compliance with ATF requirements, state and federal laws, and company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and the customer service experience. The manager supports world-class customer service, executes sales plans, may open and close the store, and serves as Manager on Duty. They lead firearms compliance and safe-handling standards, maintain merchandising, ensure firearms operations are completed in accordance with policies and regulations, and partner with the Gun Vault Specialist Team. The role also supervises associates and provides customers with product recommendations and information about relevant programs.
Requirements
- High school diploma or equivalent.
- Minimum of 3–5 years of retail management experience.
- Experience with firearms safe-handling practices and skill in accurately identifying firearms and ammunition, including their classifications and mechanical operation.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information and read and analyze reports.
- Ability to write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations to groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of a team-based management approach.
- Regularly walk, stand, and perform computer work; occasional sitting.
- Physical requirements include communicating and exchanging information, repeating motions involving wrists, hands, or fingers, and assessing work for accuracy, neatness, and thoroughness.
- Occasionally ascend or descend ladders, stairs, or step stools; the posting also describes lifting or moving objects up to 20 pounds occasionally and states lifting up to 50 pounds is seldom or never required.
Responsibilities
- Support world-class customer service and ensure a pleasant, productive shopping experience.
- Execute sales plans to meet or exceed company financial plans.
- Open and close the store; maintain responsibility for building keys and alarm codes.
- Perform Manager on Duty responsibilities.
- Lead firearms compliance sales standards, including compliance with ATF, state and local laws, company policies, and required firearm forms such as 4473 and 3310.
- Lead firearms safe-handling, safety, operations, customer experience, line management, and queuing standards.
- Maintain firearms merchandising according to Corporate Office direction.
- Complete firearms operations tasks in a timely manner and in accordance with policies, procedures, and regulations.
- Partner with the Gun Vault Specialist Team to ensure compliance.
- Staff the department with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly schedules, coach, and motivate associates.
- Oversee firearms compliance coaching and assist with investigations when necessary.
- Resolve customer and associate issues.
- Carry out supervisory responsibilities, including hiring and training, planning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints.
- Help customers make purchasing decisions by identifying and evaluating needs and recommending products.
- Promote programs including CLUB Membership, customer feedback surveys, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical benefits
- Dental benefits
- Vision benefits
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
