Fire Sprinkler Service Technician
About The Position
Johnson Controls is hiring a Fire Sprinkler Service Technician to troubleshoot, service, and repair sprinkler systems for commercial, industrial, and residential customers. The role covers wet, dry, pre-action, deluge, and fire pump systems. The technician responds to service calls, diagnoses problems using technical documentation and equipment manuals, and communicates with customers and district staff to support customer satisfaction. The position includes completing electronic service acknowledgements, maintaining truck inventory, participating in a scheduled on-call rotation, and performing other assigned duties. Travel, including overnight travel, is required. Work hours may be flexible and include weekends to meet customer requirements.
Requirements
- At least 3 years of documented experience in the fire sprinkler or suppression industry.
- Experience reading and interpreting blueprints, submittals, and operational or product manuals.
- High school diploma or equivalent.
- Willingness to travel, including overnight travel.
- Ability to follow verbal and written instructions.
- Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
- Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Ability to participate in an on-call rotation.
- Strong customer service skills.
- Ability to adhere to and implement safety guidelines and procedures.
- Strong organizational skills, a positive attitude, and ability to learn quickly.
- Valid driver's license and driving record that meets company requirements.
- Ability to pass a pre-employment background check and drug test.
- Current State Fire Protection License or Journeyman License that is valid and can be retained.
Nice To Haves
- NICET Level II.
Responsibilities
- Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
- Contact customer representatives to determine equipment or system problems.
- Perform service and repairs on commercial, industrial, and residential sprinkler systems, including wet, dry, pre-action, deluge, and fire pump systems.
- Troubleshoot and diagnose equipment using prescribed procedures and technical manuals, part manuals, change notices, bulletins, and modification notices.
- Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
- Communicate with district staff and customers to support complete customer satisfaction.
- Complete Service Acknowledgements electronically with appropriate coding and obtain customer signatures.
- Participate in a scheduled on-call rotation.
- Maintain truck inventory to support timely responses to customer needs.
- Follow safety guidelines and procedures.
- Perform other duties as assigned.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
