Fire Sprinkler Service Technician

Hiller Companies•PHOENIX, AZ

About The Position

The Fire Sprinkler Service Technician inspects, tests, repairs, and maintains fire sprinkler systems to support regulatory compliance and occupant safety, with an emphasis on repairs and maintenance. The technician works with clients, contractors, and regulatory authorities to resolve issues and maintain fire protection systems. The role includes service work at client sites and use of the Service Trade operations platform to document activities.

Requirements

High school diploma or equivalent.
Solid understanding of fire protection codes, standards, and regulations, including NFPA 13, NFPA 25, and relevant building and fire codes.
Strong troubleshooting skills and ability to diagnose and resolve technical issues efficiently.
Excellent communication and customer service skills for interacting professionally with clients and team members.
Valid driver's license and clean driving record.
Willingness to travel to client sites as needed.
Ability to work independently with minimal supervision and collaboratively in a fast-paced environment.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and kneel for extended periods; regularly use hands to handle or feel objects; reach, stoop, crouch, or crawl; and occasionally lift or move heavy objects.
Ability to work at heights and in confined spaces as needed, using fall protection equipment and other safety devices.
Ability to use hand and power tools, including specialty tools for cutting, grinding, drilling, and fastening.

Nice To Haves

Technical or vocational training in fire alarm systems or a related field.
Five or more years of experience installing, maintaining, and repairing commercial fire sprinkler systems.
NICET certifications.

Responsibilities

Inspect and test wet, dry, and pre-action fire sprinkler systems to identify issues or deficiencies in accordance with NFPA 25.
Prepare detailed inspection reports documenting findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
Test system functionality, including sprinkler heads, valves, piping, pumps, and control systems.
Inspect piping, fittings, and connections for corrosion, leaks, or damage, and recommend repairs or replacements.
Maintain fire sprinkler systems by replacing faulty components, cleaning pipes and sprinkler heads, lubricating moving parts, and adjusting system settings.
Inspect fire pump assemblies, including testing flow rates, pressure levels, and mechanical integrity.
Respond to service calls and emergency requests, diagnose problems, and implement solutions to restore system functionality.
Accurately document service activities, inspection reports, work orders, parts usage, and customer notes in Service Trade.
Coordinate with Deficiency Sellers by providing inspection reports, material needs, and job-related notes to support timely repair estimates.
Communicate professionally with clients to schedule work, discuss findings, address concerns, and recommend system upgrades or improvements.
Work with Service Coordinators to optimize work orders, material requisitions, and job scheduling for efficiency, productivity, and customer satisfaction.
Maintain a clean, organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

Competitive compensation package with pay advancement opportunities for industry certifications and continuing education.
Health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
Annual $150 boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.