Fire Sprinkler Service Technician

The Hiller Companies, Inc.•Phoenix, AZ

About The Position

The Fire Sprinkler Service Technician inspects, tests, repairs, and maintains fire sprinkler systems, with an emphasis on repairs and maintenance, to ensure regulatory compliance and occupant safety. The role works with clients, contractors, and regulatory authorities to address system issues and preserve the integrity of fire protection systems. The technician handles routine inspections and testing, evaluates system functionality, performs maintenance and repairs, responds to service calls and emergencies, and documents work using the Service Trade operations platform. The position also coordinates with Deficiency Sellers and Service Coordinators on repair estimates, materials, work orders, scheduling, efficiency, and customer satisfaction. The role requires work at client sites and in varied industrial, commercial, and outdoor environments. Duties can involve heights, confined spaces, and exposure to noise, dust, heat or thermal stress, and low-light conditions. The employee must follow safety procedures and may use fall-protection equipment, safety devices, and hand and power tools.

Requirements

High school diploma or equivalent.
Solid understanding of fire protection codes, standards, and regulations, including NFPA 13, NFPA 25, and relevant building and fire codes.
Strong troubleshooting skills and ability to diagnose and resolve complex technical issues efficiently.
Excellent communication and customer service skills, including the ability to interact professionally with clients and team members.
Valid driver's license and clean driving record.
Willingness to travel to client sites as needed.
Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, kneel, and perform other physical tasks for extended periods.
Ability to work at heights and in confined spaces as needed, using fall-protection equipment and other safety devices.
Ability to use hand and power tools, including specialty tools.

Nice To Haves

Technical or vocational training in fire alarm systems or a related field.
Five or more years of experience installing, maintaining, and repairing commercial fire sprinkler systems.
NICET certifications.

Responsibilities

Conduct routine inspections and testing of wet, dry, and pre-action fire sprinkler systems to identify issues or deficiencies in accordance with NFPA 25 requirements.
Prepare detailed reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
Test and evaluate sprinkler heads, valves, piping, pumps, and control systems.
Inspect piping, fittings, and connections for corrosion, leaks, or damage and recommend repairs or replacements.
Maintain fire sprinkler systems, including replacing malfunctioning components, cleaning pipes and sprinkler heads, lubricating moving parts, and adjusting system settings.
Inspect fire pump assemblies and test flow rates, pressure levels, and mechanical integrity.
Respond to service calls and emergency requests, diagnose problems, and implement solutions to restore system functionality.
Document service activities, inspection reports, work orders, parts usage, and customer notes using the Service Trade operations platform.
Work with Deficiency Sellers by providing inspection reports, material needs, and job notes to support timely repair estimates.
Interact professionally with clients to schedule work, discuss inspection findings, address concerns, and recommend system upgrades or improvements.
Coordinate with Service Coordinators on work orders, material requisitions, and job scheduling to support efficiency, productivity, and customer satisfaction.
Maintain a clean and organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
Health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
$150 annual boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.