Fire Sprinkler Service Technician (union)

Johnson Controls•Farmington Hills, MI

18d

About The Position

The Fire Sprinkler Service Technician maintains and grows a route of existing customers for fire extinguishers, kitchen hood systems, emergency lighting, and pre-engineered and potentially engineered gas systems. The technician inspects, services, repairs, and installs two or more suppression product lines, including emergency lights, fire extinguishers, pre-engineered systems, and industrial systems, in accordance with safety requirements and manufacturers’ specifications. The role provides high-quality customer service by identifying and resolving service issues and recommending solutions. The technician advises customers on compliance with applicable fire codes, provides quotes, sells and performs repairs on-site, develops new accounts, and meets or exceeds quotas established by the direct supervisor. This is a union position requiring membership in local Journeymen 704. Compensation is $59.17 per hour, determined by the collective bargaining agreement rate sheet; benefits are provided through the local labor union under a collective bargaining agreement.

Requirements

High school diploma or equivalent.
Mechanical or electronic experience.
Valid motor vehicle license.
Demonstrated mechanical aptitude and basic computer knowledge.
Ability to transport equipment and tools weighing up to 40 pounds.
Ability to work in restricted areas and maneuver ladders.
Ability to demonstrate a high level of customer service.
Effective communication skills with internal and external customers.
Must be a member of local Journeymen 704 union.

Nice To Haves

Previous experience in the fire protection industry.
Knowledge of NFPA standards and dangerous goods.

Responsibilities

Maintain and grow a service route of existing fire protection customers.
Inspect, service, repair, and install two or more suppression product lines, emergency lights, fire extinguishers, pre-engineered systems, and industrial systems according to safety requirements and manufacturers’ specifications.
Provide customers with solutions to service-related issues and building inefficiencies.
Make recommendations based on manufacturers’ specifications and state and local codes.
Identify deficiencies and quote, sell, and perform repairs on-site.
Upsell existing customers on products and services to help meet current fire code requirements.
Sell new accounts on the route based on applicable compliance criteria.
Call potential customers to offer suppression products and services.
Provide recommendations and quotes for solutions, including opportunities to improve facility efficiency.
Meet or exceed quotas set by the direct supervisor.