Fire Sprinkler Service Technician (union)

Johnson Controls•Farmington Hills, MI

20d

About The Position

Maintain and grow a route of existing customers for fire extinguishers, kitchen hoods, emergency lighting, and pre-engineered and possibly engineered gas systems. Inspect, service, repair, and install two or more suppression product lines, including emergency lights, fire extinguishers, pre-engineered systems, and industrial systems, in accordance with safety requirements and manufacturer specifications. Provide high-quality customer service, identify and resolve service-related issues, and advise customers on solutions and outcomes at the time of service.

Requirements

High school diploma or equivalent.
Mechanical or electronic experience.
Valid motor vehicle license.
Demonstrated mechanical aptitude and basic computer knowledge.
Ability to transport equipment and tools weighing up to 40 pounds.
Ability to work in restricted areas and maneuver ladders.
Ability to demonstrate a high level of customer service.
Effective communication skills with internal and external customers.
Must be a member of the local Journeymen 704 union.

Nice To Haves

Previous experience in the fire protection industry.
Knowledge of NFPA standards and dangerous goods.

Responsibilities

Make recommendations based on manufacturer specifications and state and local codes.
Identify deficiencies and quote, sell, and perform repairs on-site.
Upsell existing customers on products and services that support compliance with current fire code regulations.
Sell new accounts along the service route based on compliance needs.
Meet or exceed quotas set by the direct supervisor.
Contact potential customers to offer suppression products and services.
Recommend solutions to help facilities operate efficiently, including upselling opportunities.
Provide quotes to support recommendations and proposed solutions.
Inspect, service, repair, and install fire-protection and suppression products.