Fire Sprinkler Service Supervisor

Johnson Controls • Charlotte, NC

5d • $88,000 - $115,000

About The Position

The Fire Sprinkler Service Supervisor leads the Sprinkler Service Department within an assigned territory and is responsible for coordinating service execution, safety, customer satisfaction, financial performance, and department growth. The role oversees technicians and support staff and ensures high-quality service for water-based fire protection systems while meeting company and job-site standards.

The supervisor manages departmental finances and P&L, develops business and customer relationships, and ensures service commitments are fulfilled. The role also hires, trains, organizes, and coaches staff; supports technical service and troubleshooting; enforces safety programs; and coordinates operational matters with dispatch, management, customers, and field crews. Alternate shifts, weekends, and rotational on-call coverage may be required.

Requirements

• At least 7 years of experience with water-based fire sprinkler systems, including wet, dry, and pre-action systems, hydrants, and backflows.
• At least 3 to 5 years of supervisory or management experience with revenue and margin responsibility.
• NICET Level II in Water-Based Systems or higher.
• Strong leadership, organizational, and team-building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Customer-focused mindset and experience in high-volume service environments.
• Action-oriented, accountable, punctual, and detail-oriented approach to work.
• Ability to use computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications.
• Ability to lift and carry equipment up to 60 pounds, climb ladders and scaffolding, and operate lifts up to 40 feet or higher while using required PPE.
• Ability to work alternate shifts, weekends, and rotational on-call coverage as required.

Nice To Haves

• Bachelor’s degree or equivalent professional experience.
• Additional NICET certifications, such as Fire Alarm or Special Hazards.
• Experience managing large service territories or high-revenue departments.

Responsibilities

• Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable and collections.
• Own departmental P&L performance, including revenue growth, margin improvement, and profitability.
• Implement plans, programs, and processes that support corporate goals and expand market potential across service segments.
• Drive new service bookings and grow business within existing customer accounts.
• Build and maintain customer relationships from initial engagement through service execution and contract fulfillment.
• Ensure service commitments and contractual obligations are consistently met.
• Resolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner.
• Hire, train, organize, and develop technicians and support staff.
• Set technician territories and workloads to improve productivity and response times.
• Coach performance, identify training needs, and support development in technical skills, sales awareness, customer service, and product knowledge.
• Participate in technician ride-alongs to assess safety compliance, productivity, performance, and technical capability.
• Enforce corporate safety programs and EH&S policies, and ensure employee safety training is current, thorough, and documented.
• Support workplace accident investigations and corrective actions when required.
• Support servicing and troubleshooting of wet, dry, and pre-action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems.
• Review construction blueprints, diagrams, and specifications to support job execution and compliance.
• Approve time reports, service documentation, and operational reports.
• Coordinate schedule changes, discrepancies, and field issues with dispatch and management.
• Maintain safe, clean, and organized work areas and ensure proper use, storage, and security of tools, vehicles, and equipment.
• Work alternate shifts, weekends, and rotational on-call coverage as required.

Benefits

• Competitive salary and commission/bonus plan; hiring salary range of $88,000 to $115,000.
• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• 401(k).
• Medical, dental, and vision care available day one.
• Extensive product, on-the-job, and cross-training opportunities with strong resources.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Company vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed