Fire Sprinkler Service Supervisor

Johnson Controls • Charlotte, NC

4d

About The Position

The Fire Sprinkler Service Supervisor leads the Sprinkler Service Department within an assigned territory, overseeing coordination, execution, safety, financial performance, and growth. The role manages technicians and support staff, maintains customer relationships, and ensures quality service delivery for water-based fire protection systems in accordance with company and job site standards.

The supervisor is accountable for departmental financial results, including the operating plan, P&L, revenue growth, margins, and profitability. The role develops business, meets service and contractual commitments, and resolves customer concerns. It also hires, trains, organizes, coaches, and develops the team; supports technical service work and field operations; enforces safety programs; and coordinates reporting, scheduling, tools, vehicles, and equipment.

The position requires at least seven years of experience with water-based fire sprinkler systems and three to five years of supervisory or management experience with revenue and margin responsibility. NICET Level II certification in Water-Based Systems or higher is required. Work may include alternate shifts, weekends, and rotational on-call coverage. The role involves lifting and carrying equipment up to 60 pounds, climbing ladders and scaffolding, and operating lifts at heights of 40 feet or higher while using required PPE.

Johnson Controls offers a hiring salary range of $88,000 to $115,000, a competitive salary and commission/bonus plan, paid time off, benefits, training opportunities, a collaborative team environment, a safety-focused culture, and a company vehicle.

Requirements

• At least 7 years of experience with water-based fire sprinkler systems, including wet, dry, and pre-action systems, hydrants, and backflows.
• At least 3 to 5 years of supervisory or management experience with revenue and margin responsibility.
• NICET Level II in Water-Based Systems or higher.
• Strong leadership, organizational, and team-building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Customer-focused mindset and experience in high-volume service environments.
• Action-oriented, accountable, punctual, and detail-oriented approach to work.
• Ability to use computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications.
• Ability to lift and carry equipment up to 60 pounds, climb ladders and scaffolding, and operate lifts up to 40 feet or higher while using required PPE.
• Ability to work alternate shifts, weekends, and rotational on-call coverage as required.

Nice To Haves

• Bachelor’s degree or equivalent professional experience.
• Additional NICET certifications, such as Fire Alarm or Special Hazards.
• Experience managing large service territories or high-revenue departments.

Responsibilities

• Manage the Sprinkler Department according to its approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable and collections.
• Own departmental P&L performance, including revenue growth, margin improvement, and profitability.
• Implement plans, programs, and processes that support corporate goals and expand market potential across service segments.
• Drive new service bookings and grow business within existing customer accounts.
• Build and maintain customer relationships from initial engagement through service execution and contract fulfillment.
• Ensure service commitments and contractual obligations are consistently met.
• Resolve customer concerns involving service quality, scheduling, billing, and collections in a timely manner.
• Hire, train, organize, and develop technicians and support staff.
• Set technician territories and workloads to improve productivity and response times.
• Coach employee performance, identify training needs, and support development in technical skills, sales awareness, customer service, and product knowledge.
• Participate in technician ride-alongs to assess safety compliance, productivity, performance, and technical capability.
• Enforce corporate safety programs and EH&S policies; ensure employee safety training is current, thorough, and documented.
• Support workplace accident investigations and corrective actions when required.
• Support servicing and troubleshooting of wet, dry, and pre-action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems.
• Review construction blueprints, diagrams, and specifications to support job execution and compliance.
• Approve time reports, service documentation, and operational reports.
• Coordinate schedule changes, discrepancies, and field issues with dispatch and management.
• Maintain safe, clean, and organized work areas and ensure proper use, storage, and security of tools, vehicles, and equipment.
• Work alternate shifts, weekends, and rotational on-call coverage as required.
• Set clear expectations and follow through on commitments with accountability, safety, and integrity.
• Stay engaged with field work and customers to understand needs and remove obstacles.
• Work collaboratively with dispatch, management, customers, and field crews to deliver coordinated service.
• Improve service, quality, and profitability through communication and practical problem-solving.

Benefits

• Competitive salary and commission/bonus plan.
• Paid vacation, holidays, and sick time, including 15 vacation days in the first year.
• 401(k).
• Medical, dental, and vision care available on day one.
• Extensive product, on-the-job, and cross-training opportunities.
• Collaborative team environment.
• Safety-focused culture through the Zero Harm policy.
• Company vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed