Fire Sprinkler Supervisor (SLS)

Bosch Building Technologies•Phoenix, AZ

About The Position

The Fire Sprinkler Supervisor oversees the service, inspection, and repair of fire suppression systems in accordance with NFPA standards and directs a team of technicians to ensure high-quality technical execution. The role manages service and project schedules, coordinates emergency system restorations, and provides technical guidance on complex system integrations, including in mission-critical environments. The supervisor reports to the hiring manager. The position communicates system deficiencies and repair needs to owners and facility managers, supports sales estimating and demonstrations, and ensures existing installations continue to meet applicable building and fire codes. It also includes supervisory responsibilities such as planning and assigning work, directing and appraising performance, coaching employees, handling discipline, and resolving complaints and problems. The role generally works Monday through Friday, with overtime and on-call work when necessary. It requires customer-site visits and driving to sites in Arizona, with travel up to 15% and limited overnight travel possible. Work locations include offices, construction sites, and customer sites.

Requirements

High school diploma or GED equivalent.
At least 8 years of experience in the fire suppression, fire sprinkler, or life safety industry, with progression from field technician to a lead or senior-level role.
At least 8 years of field experience applying NFPA codes, with demonstrable expertise in NFPA 10, 12, 13, 17, 17A, and 2001.
At least 8 years of experience reading and interpreting fire protection and MEP blueprints, including identifying system interdependencies and potential installation conflicts.
Strong leadership, conflict-resolution, and team-mentoring abilities.
Knowledge of local building fire codes.
At least 5 years in a supervisory or lead specialist capacity, including scheduling field technicians, managing project timelines, and overseeing service repairs.
At least 5 years assisting sales or estimating teams with site surveys.
Proficiency with office software, including Microsoft Word and Excel, and service management tools.
Ability to communicate effectively in English by seeing, hearing, speaking, and writing clearly.
Ability to occasionally reach, lift light office objects, and operate office equipment; sit, stand, and walk in office environments and construction sites; occasionally lift or move up to 50 pounds; and work at heights over 6 feet.
U.S. work authorization; future sponsorship is unavailable.

Nice To Haves

At least 10 years of experience in the fire suppression, fire sprinkler, or life safety industry, with progression from field technician to a lead or senior-level role.
At least 8 years of experience with mission-critical infrastructure, such as suppression systems for data centers, hospital labs, or telecommunications hubs.
At least 8 years of P&L management experience, including labor-hour tracking, material cost management, and successful change-order execution.
Current, valid NICET Level III or IV certification.
Advanced mentoring and supervisory experience, with a track record of coaching Level 1, Level 2, and senior technicians toward higher certifications and improved field efficiency.

Responsibilities

Communicate system deficiencies and required repairs to owners and facility managers, explaining technical issues as business risks and solutions.
Direct and supervise Sprinkler Technicians and Specialists, ensuring Level 1 and Level 2 employees meet technical and communication standards.
Monitor the progress and completion of assigned tasks.
Manage schedules for repairs, preventive maintenance, and large-scale projects; optimize technician routing to maximize wrench time and meet client SLAs.
Complete timesheets, service work orders, and other required paperwork accurately and on time.
Support existing installations to ensure systems continue to meet applicable building and fire codes.
Assist the Sales team with estimating, site surveys, and potential product or system demonstrations.
Coordinate rapid deployment of resources to restore life-safety protection during emergency system failures.
Plan, assign, and direct work; coach and appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned.