Fire Alarm & Security Technician
About The Position
The Fire Alarm & Security Technician installs, troubleshoots, services, and repairs fire alarm and security systems, as well as other fire and life-safety products, with minimal supervision. The role involves diagnosing system faults, repairing or replacing system components, working with fire alarm and suppression systems, programming and using related software, and applying fire alarm codes and standards. Technicians communicate professionally with customers, monitoring companies, and colleagues; document work and track work orders; follow company safety procedures; and maintain a company vehicle. On-call emergency service may be required depending on location. The technician may also train service technician trainees and attend periodic technical education sessions. Occasional travel of up to 20% is required. The position regularly involves outdoor work and exposure to varied temperatures, dust, fumes, chemicals, electrical hazards, and noise. Work may also take place indoors, alone or with others. Appropriate personal protective equipment must be worn at customer locations. Physical duties include frequent bending, climbing, kneeling, lifting more than 50 pounds, reaching, standing, and walking, with occasional work at heights and other physical activities.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in the fire-life-safety industry, specifically in fire alarm.
- Ability to read, write, and communicate effectively in English with employees and customers.
- Valid driver’s license with an acceptable driving record.
- Ability to comply with the company’s Drug and Alcohol policy and background-screening requirements, which may include customer-specific requirements.
- Ability to travel occasionally, up to 20%.
- Ability to meet the physical and work-environment requirements of the role, with reasonable accommodations where applicable.
Nice To Haves
- NICET or state-specific certification.
- NICET Level 1 Fire Alarm Certification.
- At least 2 years using business intelligence systems, Sage 300 CRE, or similar.
- At least 2 years of professional computer skills.
Responsibilities
- Troubleshoot fire alarm systems to identify faults, including ground faults.
- Repair or replace damaged fire alarm components, including fire alarm control panels, power supplies, and alarm-initiating devices.
- Work with different manufacturers’ clean-agent and high-pressure suppression systems.
- Use required tools and test equipment, such as multimeters, meggers, programming laptops, and lifts, to repair or replace fire alarm and suppression system components.
- Apply working knowledge of fire alarm codes and standards.
- Use programming and software knowledge across a variety of fire alarm systems when removing or replacing components.
- Safely follow procedures for handling, removing, and replacing explosive actuators such as squibs and gas cartridge actuators.
- Communicate professionally with internal and external customers and offsite monitoring companies.
- Arrive punctually at required work locations and complete scheduled projects in a timely manner.
- Use Field Service Lightning to track work orders, materials needed, time on the job, and related information.
- Complete work-order documentation.
- Follow the company safety program, SDS book, hazardous communication program, policies, and procedures; participate in weekly Toolbox talks and know the location of project-related safety documentation.
- Keep the company-provided vehicle clean and maintained according to company policies.
- Provide on-call coverage for emergency service requests when required by location.
- Attend periodic seminars or similar training to stay current on technology, codes, and standards.
- Train service technician trainees on applicable aspects of fire protection.
- Perform other duties as assigned.
Benefits
- Extensive training opportunities and career advancement.
- Competitive pay and bonus opportunities.
- Affordable benefits package for eligible employees.
- Paid vacation and holidays.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan with company match.
- Flexible spending accounts.
- Employer-paid long-term disability.
- Employer-paid short-term disability.
- Voluntary ancillary benefits, such as accident and hospital indemnity coverage.
- Life insurance for team members and dependents.
- Employee assistance program.
- Employee referral program.
- Continued development, training, and education, including encouragement of NICET and other career-advancing certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
