Fine Jewelry Sales Associate - Full Time - Coastal Grand

Belk•Myrtle Beach, SC

About The Position

The Fine Jewelry Sales Associate drives sales and delivers a positive customer experience by providing excellent service, building client relationships, and offering expert guidance in selecting fine jewelry merchandise. The role calls for enthusiasm for the fashion and jewelry industry, competitive drive, and confidence working in a commission environment. This is an hourly position. The associate builds customer loyalty through clienteling, tailored product recommendations, promotions, special events, trunk shows, and customer outreach. They use selling tools and digital devices to create a seamless omnichannel experience and develop product knowledge through training, vendor resources, and feedback. The role also involves fine jewelry services, repairs, shipment processing, merchandising, replenishment, fulfillment, asset protection, and contributing to a positive store culture.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move around all store areas regularly and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Build customer loyalty by delivering excellent service, using clienteling tools, and providing tailored product advice and recommendations.
Execute promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide an omnichannel experience and communicate available inventory, assortment, and product details.
Suggest fine jewelry service plans and additional services to enhance the customer experience.
Provide repair estimates, complete documentation, receive and prepare shipments, and assist with minor repairs and cleaning services.
Use training tools, vendor resources, and feedback to build product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Merchandise and replenish products promptly.
Maintain visual merchandising, signing, and fine jewelry caseline standards in line with vendor and company directives.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Support fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following security protocols and safety guidelines.