Financial Service Representative Orange Grove 5287

Keesler Federal Career•Gulfport, MS

12d

About The Position

The Financial Services Representative I works under general supervision and established policies and procedures to open and process consumer and business member accounts, explain products and services, and identify member needs through the AIDINC® process and The Member Advantage (TMA) approach. The role uses Opening Act and Symitar to create memberships and accounts, process deposit services, and prepare loan applications for lending decisions. For approved loans, the representative may assist with disbursement and closing in accordance with applicable guidance and procedures. The representative delivers accurate, courteous service, handles transactions and member concerns, maintains confidentiality, and supports sales and service goals through product recommendations, referrals, and outreach. The position also requires compliance with applicable federal regulations, completion of required training, and proficiency with credit union systems and office equipment. The role is based in a normal office environment with extensive desktop-computer use.

Requirements

High school education or GED.
One to three years of similar or related experience.
Completion of Lending Class, New Accounts training, and Teller training through the KFCU Training Department.
Ability to operate computer terminals, printers, calculators, fax machines, copiers, telephones, currency counters, and related equipment accurately.
Outgoing personality, helpful member-service attitude, and ability to sell credit union products and services.
Strong basic math skills, accuracy, and attention to detail.
Ability to understand and implement changing policies and procedures, and knowledge of teller transactions relevant to the position.
Confidentiality and dependability.
Exceptional oral and written communication skills, courtesy, tact, and diplomacy.
Proficiency in Microsoft Word and Excel, internet use, email, online searching, and completing online forms; familiarity with home banking and bill-paying services.
Ability to successfully complete The Member Advantage (TMA) training within nine months of employment and successfully complete annual TMA Accelerator training.
Ability to sit, stand, walk, use hands and arms, reach, talk, hear, and frequently kneel, crouch, or stoop; occasionally lift or move 25–50 pounds.

Nice To Haves

Community college coursework is desired.
Some knowledge of emerging computer technology, including mobile devices, imaging technology, and social media.

Responsibilities

Open and process documentation for consumer and business deposit accounts, including individual retirement accounts and certificates of deposit, using Opening Act and/or Symitar.
Order, track, and issue ATM and debit cards, including instant issuance where applicable, and handle card and fraud disputes.
Conduct member interviews using the AIDINC® process to identify needs and recommend credit union products and services.
Process deposits, payments, withdrawals, and loan advances within the authority of the position, verify transaction accuracy, and maintain cash control.
Verify checks and endorsements for deposit and apply credit union policies and applicable Regulation CC requirements, including extended holds when appropriate.
Provide authorized account information to consumer and business account owners and help resolve member concerns, complaints, discrepancies, and problems.
Use Synapsys CRM to track member concerns and manage sales and referrals.
Complete consumer and business loan applications in person or by phone, route applications and supporting documents to Central Lending Decision Makers, and communicate lending decisions tactfully.
Disburse approved loans and ensure loan-closing documents are complete and applicable collateral and insurance requirements are addressed.
Provide guidance to members opening deposit accounts, loans, and other services, and work to exceed service and product-sales goals.
Protect confidential member information and accurately apply the Fair Credit Reporting Act as it relates to credit union loans.
Complete required training and participate in training classes.
Make outbound calls in support of marketing campaigns and member onboarding, and identify service needs through direct sales or referrals.
Provide merchant referrals for business accounts.
Maintain branch office equipment and supplies and assist with ATM and night depository balancing as directed.
Maintain proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act, and other necessary systems.
Comply with federal regulations and programs, including the Bank Secrecy Act, OFAC, the Red Flag Program, and Regulation CC.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term and long-term disability benefits
Section 125 flexible spending accounts for health care and dependent care expenses
Employee and dependent life insurance
401(k) retirement plan with a 100% match on the first 5% contributed by the employee
Paid leave
11 paid holidays
Tuition reimbursement
Competitive scholarships
Employee Assistance Program (EAP)