Financial Services Product Manager

Tower Loan•Flowood, MS

About The Position

The Financial Services Product Manager leads product strategy, defines business requirements, and prioritizes technology initiatives that support Tower Loan’s consumer lending operations. Reporting to the Chief Technology Officer, this position oversees Business Analysts and works with Operations, Compliance, Lending Leadership, and software engineering teams to ensure operating systems and related applications meet business, regulatory, and customer needs. The role supports modernization and continued development of Tower Loan’s Operating System. The position manages product roadmaps and backlogs, translates lending operations into system requirements, and coordinates software development, testing, release, and implementation activities. It also supports regulatory compliance, system integrations, process improvement, employee training, and assessment of product performance and emerging technologies.

Requirements

Strong understanding of consumer lending operations, including loan origination, servicing, payments, and collections.
Ability to translate complex business processes into clear functional requirements, workflows, and acceptance criteria.
Experience developing product strategies, managing priorities, and coordinating software development initiatives.
Knowledge of lending calculations, interest, fees, payment allocation, and financial transaction processing.
Understanding of consumer financial services regulations, internal controls, and state-specific lending requirements.
Ability to collaborate with technical teams on system integrations, data requirements, and application functionality.
Familiarity with Agile development methodologies, software testing, and release management processes.
Strong analytical and problem-solving skills, with attention to accuracy, operational risks, and process improvement.
Ability to manage competing priorities, evaluate business needs, and make informed decisions.
Excellent written and verbal communication skills and ability to work across departments and leadership levels.
Strong leadership and organizational skills, including ability to coach employees, manage assignments, and maintain accountability.
Five or more years of experience in financial services, preferably consumer finance, installment lending, or loan servicing.
Three or more years of experience in product management, business systems analysis, or enterprise software delivery leadership.
Demonstrated experience defining business requirements and supporting development or implementation of complex operational or financial software systems.

Nice To Haves

Bachelor’s degree in Business, Finance, Information Systems, Computer Science, or a related field; equivalent professional experience is considered.
Previous experience supervising or leading Business Analysts, including reviewing deliverables and coordinating priorities.
Experience with loan origination systems, loan management systems, or loan servicing applications.
Experience supporting multi-state lending operations, legacy system modernization, or enterprise software implementations.
Familiarity with financial services regulations, including TILA, ECOA, FCRA, FDCPA, and GLBA.
Knowledge of SQL, relational databases, APIs, and software integration concepts.
Experience using Jira, Azure DevOps, Confluence, or similar project and requirements management tools.

Responsibilities

Lead product strategy, establish priorities, and maintain development roadmaps for lending applications, including modernization of Tower Loan’s Operating System.
Manage and develop Business Analysts by assigning responsibilities, reviewing deliverables, coaching, and evaluating performance.
Work with branch and Home Office personnel to identify operational challenges, evaluate processes, and determine business requirements.
Oversee development of functional requirements, business rules, workflows, user stories, and acceptance criteria.
Define system requirements across the lending lifecycle, including customer management, applications, underwriting, origination, servicing, payments, renewals, and collections.
Partner with Compliance and Legal to ensure applications support applicable regulations, internal policies, and reporting requirements.
Manage and prioritize the product backlog based on business needs, regulatory requirements, operational risks, and available development resources.
Work with software architects, developers, and quality assurance teams to clarify requirements, evaluate solutions, and resolve functionality questions.
Participate in development planning, product demonstrations, testing, and releases to ensure solutions meet business objectives.
Coordinate user acceptance testing, validate functionality, resolve issues, and obtain business approvals before implementation.
Identify inconsistencies in business processes and lending requirements across branches, departments, and states to support standardized operations.
Ensure system functionality supports accurate financial calculations, transaction processing, data integrity, and internal controls.
Coordinate business requirements for integrations with credit bureaus, payment processors, document management systems, and other third-party providers.
Identify opportunities to streamline workflows, automate manual processes, and improve operational efficiency.
Support transitions from legacy applications while minimizing disruptions and maintaining essential functionality.
Develop and maintain product documentation, business requirements standards, project updates, and records of system decisions.
Coordinate with Operations and Training on implementations, employee communications, training materials, and post-launch improvements.
Evaluate product performance using adoption, operational efficiency, issue trends, and other measurable business outcomes.
Assess emerging technologies, including artificial intelligence, for opportunities to improve lending operations while maintaining appropriate controls.
Perform other duties as assigned.